Director of Account Management, Gladly
$260-320k
OTE
+ Stock Options
Customer service platform
Be an early applicant
Customer service platform
201-500 employees
Be an early applicant
$260-320k
OTE
+ Stock Options
201-500 employees
Company mission
To make customer service radically personal.
Role
Who you are
- We’re looking for someone with a passion for leading teams, a proven track record in selling innovative solutions to C-level decision-makers, and the curiosity to solve complex problems within a fast-paced SaaS environment
- The ideal candidate is self-directed and adaptable to changing market conditions, with the grit and determination to push forward even when it's hard
- Experience: 5-7 years of experience managing an Enterprise sales team with 4-7 Account Executives. Proven track record selling sophisticated and innovative solutions to C-level and other key decision-makers
- Strong Domain Knowledge: Deep domain experience and understanding of the customer service and support market, with the ability to provide authentic and credible insights into evolving industry trends
- A Consultative and Collaborative Mindset: Applies a consultative approach and excels at setting and surpassing customer expectations. A team player with a collaborative personal style
- Attitude & Agility: A self-directed, resilient individual who thrives in an early-stage, fast-paced sales environment and is adaptable to changing market conditions and customer requirements. Possesses a passion for leading teams and inspiring them to hit and exceed sales targets
- Exceptional problem-solving and communication skills, with a collaborative mindset
- The ability to navigate ambiguity and manage multiple priorities effectively
- A willingness to learn and contribute to a fast-paced team fueled by underdog grit and a shared passion for excellence
What the job involves
- The Sales team is at the forefront of Gladly's growth, responsible for expanding our presence across the globe
- Reporting to the CRO, you will lead a high-performance team that serves some of the world's leading retail brands who are innovating how they deliver personalized service and support at scale
- The team thrives on collaboration and a commitment to continuous growth, operating within a culture that values diversity, equity, and inclusion
- We are seeking a strategic and passionate Director of Account Management to lead, grow, and motivate our top-performing Account Management sales team
- This is a central role in driving the company's pipeline and revenue, where you will use your deep industry knowledge of customer service and contact center needs to close complex deals, cross-sell and expand in our largest customers
- Lead and Motivate a Top-Performing Team: Guide and direct a sales team to exceed individual and collective revenue targets, setting team and individual KPIs and holding members accountable while creating an environment that brings out the best in everyone
- Drive Strategic Growth: Directly contribute to building and growing our company pipeline and revenue. You will develop and implement go-to-market strategies tailored to specific target verticals and/or companies, partnering closely with Marketing and other functions to drive pipeline conversion
- Champion Best Practices: Implement scalable processes and tools to nurture the pipeline, track and report progress, and accurately forecast revenue. Your expertise in sales methodology frameworks like MEDDPICC will be crucial
Our take
Gladly is a cloud-based platform integrating multiple customer service channels into a single UI. It helps companies cater to the upward trend in personalized service by allowing them to communicate with their customers seamlessly across any channel from voice, email, messaging, chat and social media.
The rise in eCommerce has meant demand for services like Gladly is growing. To stand out, the company has focussed on building out its platform with new features. Most lately, this has included an AI and automation-driven customer service platform.
As a certified app partner to Shopify, Gladly benefits from the ability of Shopify merchants to integrate directly with its platform. The company has raised considerable funding, the latest of which supports accelerated growth on the back of releasing its unified customer service platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2024
$40m
LATE VC
Dec 2022
$55m
LATE VC
Total funding: $208m
Company benefits
- Stock options
- Medical, Dental, Vision and Life insurance
- Generous paid time off
- Generous paid Parental Leave
- 401K
- Flexible Spending Accounts
- Wellness and home office stipends
Company HQ
Bernal Heights, San Francisco, CA
Leadership
Dirk Kessler
(Co-Founder)They were a Senior Software Engineer at Claris and Architect for 4 years at FileMaker. They also were the Principal Engineer at Vontu. Worked at Symantec for 7 years, leaving as Distinguished Engineer. They were also an Entrepreneur in Residence at Greylock Partners.
Michael Wolfe
(Co-Founder & CPO)Current Portfolio Advisor at Point Nine Capital. They worked as a Developer at Goldman Sachs and as Director of Engineering at iPro+. Previously a VP of Engineering at Kana Communications. Co-founded Vontu and was CEO of Pipewise.
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