Technical Support Engineer, Securiti
East Coast
$100-120k
OTE
+ Stock options
More information about location
Unified data intelligence & cloud security
Be an early applicant
Unified data intelligence & cloud security
501-1000 employees
Be an early applicant
$100-120k
OTE
+ Stock options
More information about location
501-1000 employees
Company mission
To enable enterprises to safely harness the incredible power of data and the cloud by controlling the complex security, privacy and compliance risks.
Role
Who you are
- Minimum of a Bachelor’s Degree in a technical field with 7+ years of work experience as a technical support engineer in a related technical field
- Hands-on experience with key technologies, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization
- Demonstrated depth in all aspects of technical support lifecycle, such as ticket logging, triage, escalation, customer response, RCA, and KBs
- Proficiency in one or more Technical Support systems, such as Zendesk
- Strong presence with excellent communication and leadership skills, and a proven track record of collaborative success with customers, vendors, staff, and internal business partners
- Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus
- No travel is expected. However, this role requires participation in a 24x7 technical support coverage shift that could occasionally be at odds with the resident timezone of the engineer
What the job involves
- We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers
- Securiti has been widely recognized as an industry innovator, being named “Most Innovative Startup” at RSA Conference 2020, Leader in the Forrester Wave Privacy Management Software, and winner of the 2020 IAPP Innovation Award
- The company is being built by proven serial entrepreneurs and executives who have successfully built and scaled high growth global companies before
- If you aspire to work on cutting-edge technologies and frameworks, side by side with some of the smartest technologists, this may be a unique place for you
- As our Technical Support Engineer, you will have a responsibility for supporting our customers with issues encountered in production use of Securiti product offering(s)
- Drive the overall post-sales technical support of customers: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions, with necessary workarounds
- Provide responsive and timely service to customers on new tickets by priority, complying and exceeding SLA goals on response and resolutions
- Ensure proper logging of all issues, steps and root cause analysis
- Document RCA as repeatable resolutions as KB articles in the knowledge base
- Conduct ticket escalations to engineering while managing the entire resolution lifecycle
- Understand and implement key operational metrics, such as MTTR, NPS, CSAT, in day-to-day technical support functions
- Balance the sales acumen for customer relationship management with deep technical skills in areas, such as Data Privacy and Security (DLP, Encryption, Access, Classification etc), SQL/NoSQL databases, Linux and Bash scripting, Networking and OSI model, Filesystems, Cloud Platforms, Docker/Kubernetes containers, and Virtualization. Prior technical support experience with a Data Privacy and Security company as well as Cloud Security is highly desirable
- Interface with engineering and product management for ticket escalations as well as a feedback loop in the form of issues, bugs, usability insights and enhancement requests
Our take
As businesses take advantage of data and the cloud, they are increasingly encountering difficulties with managing their compliance, data security and privacy. Aside from operational and ethical concerns, companies are regularly punished with huge fines for failures in this area. Securiti exists to make harnessing data safe, using AI to ensure that information is managed in a way that's secure and compliant.
Securiti is not alone in the data protection market. It has larger AI-powered competitors in OneTrust and Immuta, both able to identify and control at-risk data. However, Securiti's platform is unique in bringing together all controls around data in a single command centre. This solution has found favour with numerous Enterpise customers including Cisco, Hertz, Dell and CapitalOne.
Securiti has grown swiftly and raised considerable funds over the years. This has allowed it to expand its headcount, develop its product and increase its market share. And, as concerns surrounding the safe adoption of AI have risen, it has released solutions that specifically target these concerns. This shows that it can keep pace with evolving market needs.
Steph
Company Specialist at Welcome to the Jungle
Insights
57% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2022
$75m
SERIES C
Jan 2020
$50m
SERIES B
Total funding: $156m
Company HQ
West Valley, San Jose, CA
Leadership
Rehan Jalil
(President & CEO)Venture Advisor at Mayfield Fund, and former Board Member at Common Sense Media. Previously SVP and GM of Cloud Security at Symantec, and CEO of Elastica.
Share this job
View 21 more jobs at Securiti