Digital Account Manager, Paper
Unlimited tutoring for all school students
Open for applications
Unlimited tutoring for all school students
1001+ employees
Open for applications
1001+ employees
Company mission
To ensure equal access to academic support for all students—no matter their circumstances.
Role
Who you are
- Previous experience in account management or customer success role in digital marketing or SaaS or in the Ed Tech industry
- Bachelor’s degree in a relevant field
- Strong communication skills
- A proactive approach to ensure customer satisfaction and high-quality deliverables
- Results-oriented, self-motivated, strong attention to detail, and strong time management
- A collaborative, proactive, and effective approach under pressure
- Ability to travel to district offices to meet key stakeholders regularly is required; consider 25-30% travel time in a month
- The ability to travel to possible conferences if and when required
What the job involves
- This role will be working closely with the General Manager, Digital Accounts and the Customer Engagement Program Manager
- You will join our team in a hybrid role that combines elements of account management and customer success
- You will be responsible for driving activation of the Paper platform at the site levels while also being responsible for their retention and expansion of the districts
- Develop and maintain relationships with existing clients and key stakeholders, serving as their primary point of contact for all account-related matters
- Understand clients' business needs and objectives, and identify opportunities for renewal, upselling or cross-selling our products/services to meet those needs. This may include: expansion of seats, consumption improvement, HDT prescription
- Monitor account health and performance metrics, and take proactive steps to address any issues or risks
- Oversee all aspects of the contractual relationship between Paper and the client. This includes negotiating contracts, managing contract renewals and extensions, and resolving any disputes or issues that may arise during the contract lifecycle
- Rigorously track and manage renewal pipeline and account activities in Salesforce.com and Gong when applicable. Maintain up-to-date Account Renewal forecast on Salesforce.com on a weekly basis
- Lead initiatives within your district to implement and drive targeted plans aligned to the district’s goals. Set targets, develop action plans, coordinate efforts across teams or departments, and monitor performance to ensure that objectives are met within the designated timeframe
- Provide ongoing support and guidance to clients and facilitate professional development
- Conduct regular check-ins with clients to assess satisfaction levels, gather feedback, and identify areas for improvement
- Advocate for clients' needs and priorities internally, and champion initiatives aimed at enhancing the overall customer experience
- Promote and generate interest in monthly activation initiatives. These initiatives could include events, campaigns, or programs designed to engage and activate students
Application process
- End Date: October 31
Our take
Paper is an online tutoring platform that partners with schools and districts in Canada and the US to offer on-demand tutoring for students in need, while offering part time work and extra income for qualified teachers and tutors.
As the EdTech space becomes more and more lucrative (and thus, competitive) it’s interesting that Paper focuses on going straight to schools rather than consumers. In theory, it’s a much tighter and limiting market, but this in turn makes it free for all students, and these very same sales-cycle limitations may actually offer better long term prospects.
The strategy has been working for Paper in any case. It’s attracted enough VC investment to give it unicorn status, and after rebranding from from GradeSlam to Paper in 2020, increased its tutor headcount more than tenfold in just one year.
While huge 2020-21 growth was no doubt boosted by the pandemic’s impact on in-person schooling, there’s plenty of scope for more. The public education system is under immense strain in in the US, where overworked teachers and underserved students are a topic of great discussion. By offering help to students, relief to teachers, and earnings to tutors, Paper could be on to a winning formula.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2022
$26.3m
SERIES B
Jan 2022
$25.9m
SERIES B
Total funding: $65.2m
Company benefits
- Paper is a remote-first company
- Annual company-wide meetup
- Opportunity for career development with a fast-growing company
- A unique opportunity to make an impact by making education more equitable
- Stipend to help support the growth of your home office
- Unlimited access to tutoring for children of Paper employees
- All eligible employees receive comprehensive healthcare benefits including health, vision, and dental
- Generous and flexible vacation policy
Company values
- Selflessness wins - You put the needs of students above all else.
- Positivity wins - You choose to approach each scenario with a positive attitude.
- Integrity wins - You approach your decisions, your work, and your communication in an honest way.
- Tenacity wins - You have a relentless pursuit of victory.
- Creativity wins - You're creative and unique in your own path to victory.
- Excellence wins - Internalizing these philosophies in a state of unmatched excellence.
Company HQ
Milton Park, Montreal, QC
Articles
Leadership
Philip Cutler
(CEO)Founded and was President of Canadian tutoring company Laurus Educational Services from 2010 to 2014 before launching Paper. Served as a Counsellor for the City of Westmount from 2013 to 2021, focusing on Public Works and Innovation.
Roberto Cipriani
(COO & CTO)Software and web development specialist. Organizer for the Montreal CTO Meetup and Montreal EdTech Meetups, and a technology advisor to McGill University and mentor for Founder Fuel and X-1 accelerators
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