Senior Business Analyst, WHOOP
Quality & Reliability
Wearable health and fitness devices
Be an early applicant
Wearable health and fitness devices
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To unlock human performance by helping people find their inner potential.
Role
Who you are
- We are looking for an individual who can be fluent in data, driven by product thinking and is looking to deeply understand and tackle complex analytics challenges
- 5+ years of experience in quality or reliability within a hardware or electronics domain with a desire to step into an analytical role (a background in consumer electronics, wearables, or connected devices is a plus!)
- Familiarity with factory test processes, product teardown, and failure categorization
- Advanced skills in SQL and general understanding of ELT (dbt) and data warehousing (Snowflake) structures, as well as data visualization (eg. Sigma, Looker, Tableau, Hex)
- Exposure to scripting tools (Python, R) for advanced analytics or modeling and/or quality tools (Weibull++)
- Able to take broad business questions, wrangle appropriate data, quickly isolate and model key insights, visualize results and communicate actionable recommendations
- Demonstrated success in influencing senior stakeholders and leadership on strategic direction based on analytical recommendations
What the job involves
- We are hiring a Quality & Reliability Analyst to partner closely with our Hardware Quality team, supporting our efforts to utilize data and insights to make informed decisions and continuously improve hardware quality for both sustaining and future generations
- This person should feel empowered to foster their own curiosity and raise support for ideas that meaningfully impact the WHOOP member experience
- Factory & Manufacturing Quality: Analyze manufacturing test data to identify yield trends and potential defects; collaborate closely with Quality and Manufacturing Engineering on process stability and early failure detection
- Field Performance & Support Trends: Monitor warranty replacements and Membership Services data to detect hardware issues, track failure rates across product cohorts, and escalate emerging trends
- Reliability Analysis & Modeling: Perform reliability modeling (e.g., Weibull analysis) to assess product lifespan; calculate AFR (Annualized Failure Rate) and TWR (Total Warranty Return); partner with Reliability and Test Engineering to refine predictive strategies
- Cross-functional Collaboration: Drive Early Field Failure Analysis (EFFA) and Root Cause Analysis (RCA) efforts through structured data analysis; partner with Business Analytics, Data Engineering, and Product Development to ensure data integrity and validate quality improvements
- Reporting & Communication: Build and maintain reporting that integrates factory, field, and reliability metrics; proactively identify and deliver insights during regular reviews with cross-functional teams
- Analytical Rigor: Collaborate with a high-performance team in a start-up environment, providing thought leadership to identify the most impactful ways to build scalable processes, drive decisions, and improve the member experience
Our take
WHOOP develops wearable health-tracking devices designed to help athletes optimise their performance. Its technology continuously monitors recovery, sleep, and training hours to fine-tune both individual and team performance. Unlike competitors that primarily track exercise data, WHOOP's holistic approach includes metrics like heart rate variability, which can influence more effective and healthier exercise routines.
By focusing on a subscription model that includes the cost of the physical device, WHOOP differentiates itself from competitors that charge a higher one-time fee for their products. This model provides ongoing value and encourages users to stay engaged with their health data.
WHOOP's comprehensive monitoring of strain and recovery has given it a competitive edge, even as other brands like Fitbit have incorporated similar features. Beyond sports performance, WHOOP has conducted extensive research on predicting premature births, aiming to integrate these findings into their app. This commitment to broader health applications demonstrates WHOOP's dedication to advancing wearable health technology.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Aug 2021
$200m
SERIES F
Oct 2020
$100m
SERIES E
Total funding: $404.8m
Company benefits
- TAKE TIME OFF: Our PTO plan encourages members to take time off in order to come back refreshed.
- LIVE A HEALTHY LIFESTYLE: Our benefits package includes premium medical, dental, and vision coverage for employees and their dependents. Life and disability insurance are also available.
- FEEL INVESTED: 401k and stock options to share in the future of WHOOP.
- EAT WELL: Keep hunger at bay with endless snacks in our fully stocked kitchen. Enjoy catered team lunches on Friday, and even a cold brew keg.
- KNOW THE PRODUCT: We offer you a WHOOP strap and membership at no cost.
- BE ACTIVE: Take advantage of our office gym and on-site showers, as well as a $500yearly wellness perk for fitness classes and memberships.
- BE PRESENT: Take care of your loved ones with 12 weeks paid parental leave, plus an additional 2 weeks to gradually return to work.
- LOVE WHERE YOU WORK: Sitting in the heart of Fenway, our beautiful office overlooks Fenway Park. A prime location for great food, not to mention catching a Sox game, too!
- WORK HARD, PLAY HARDER: If we don't already have a club here that fits your lifestyle and interests, you're encouraged to start one. Share your passions with others at work, or discover new ones!
Company HQ
West Fens, Boston, MA
Leadership
Will Ahmed
(CEO)Studied at Harvard. Worked as a Summer Analyst at Allen & Company and at Lindsay Goldberg. Founded Whoop in their final year.
Salary benchmarks
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