Staff Product Designer, Justworks
$190-209k
2+ days a week in office
Business operations platform
Job no longer available
Business operations platform
1001+ employees
Job no longer available
$190-209k
2+ days a week in office
1001+ employees
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are a seasoned product designer with a passion for creating high-quality, scalable experiences across complex ecosystems
- You excel at connecting the dots between workflows, teams, and touchpoints to craft coherent, delightful product experiences
- You operate with clarity, precision, and a strong sense of responsibility for the quality of the user experience
- You are skilled at making complexity understandable, bringing structure to ambiguity, and helping teams move forward with confidence
- Your work is grounded in strong storytelling, exceptional attention to detail, and a commitment to practical outcomes
- You are energized by working with diverse stakeholders on complex challenges
- You can synthesize competing inputs into actionable design direction, and guide more junior designers through ambiguity toward simple, elegant solutions
- A collaborative leader and systems thinker, you ensure that the experiences you create are user-centered, resilient, and aligned to business needs
- As a Staff Product Designer, how results are achieved is as important as the results themselves. Success in this role is anchored in the following competencies:
- Customer Focus: Deep empathy for users, ensuring their needs are at the center of product decisions
- Strategic Systems Thinking: Connecting workflows, experiences, and service touchpoints into coherent systems
- Collaboration & Facilitation: Bringing diverse teams together to define problems, align on outcomes, and co-create solutions
- Craft Excellence: Producing effective design deliverables that show deep attention to detail and mastery of your craft at an appropriate level of fidelity throughout the design process
- Communication & Alignment: Using design artifacts to clearly model and present information, to drive shared understanding
- Adaptability: Thriving in ambiguous problem spaces, adjusting approaches based on discovery and feedback
- 7+ years of professional experience in product design, ideally with some experience in B2B SaaS, HR tech, benefits, insurance, or related domains
- 2+ years of experience leading designers, either with direct management experience or by directing designers to successful outcomes
- Experience working as part of a cross-functional team, collaborating fluidly with engineers, product managers, researchers, marketers, data scientists, and others
- Experience with design for ecommerce, conversion funnels, and product-led growth
- Experience designing complex SaaS workflows, ideally in human resources, healthcare, insurance, benefits, or related domains
- Experience driving initiatives from discovery through delivery across multiple product areas
- Attention to detail, and a refined sense of craft in visual design, typography, and brand expression
- Deep understanding of how qualitative and quantitative research can inform design decisions
- Fluency in Figma
- A portfolio of case studies demonstrating experience leading complex product design efforts, including clear problem framing, collaboration processes, final solutions, and measurable outcomes
What the job involves
- Justworks is seeking a Staff Product Designer to join our Employment Experiences Design team
- This role will report to the Director of Experience Design, working in partnership with Product Design Managers to connect Purchase, People, and Benefits experiences across customer growth, onboarding, and retention initiatives
- You will drive high-impact design efforts that span across multiple product areas, creating seamless first impressions and long-term engagement paths for our small business customers and their employees
- You will partner closely with peers in Product, Engineering, and Marketing to define strategic opportunities and bring coherent solutions to life
- As a Staff Product Designer, you’ll lead the framing and definition of complex, multi-touchpoint experience areas, shaping the future of how Justworks supports small businesses through critical employment moments
- Lead the design and strategic framing of experiences that bridge the Purchase, People, and Benefits domains, especially around growth funnels, onboarding journeys, and lifecycle transitions
- Design intuitive, polished user interfaces that reduce friction, and build customer trust from first touch through ongoing engagement
- Create models, frameworks, and system maps to bring clarity to complex problem spaces and align cross-functional stakeholders
- Facilitate collaborative design processes, balancing customer needs, technical feasibility, and business goals
- Contribute to and extend our design systems and shared patterns to support scalable, high-quality experiences across teams
- Mentor designers across Employment Experience Design, modeling best practices in product and service design craft
- Stay close to user needs through collaboration with Research, using insights to inform and validate design solutions
- Partner with Engineering and Product peers to define, scope, and deliver high-quality work that moves key business metrics
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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