IT Support Specialist, Parallel Learning
Special education staff support for schools
Be an early applicant
Special education staff support for schools
101-200 employees
Be an early applicant
101-200 employees
Company mission
To support schools with the resources so every child can succeed in the classroom and beyond.
Role
Who you are
- 3-5+ years of IT support experience, with at least 2 years in security/compliance roles
- Demonstrated experience with FERPA, COPPA, or ISO27001 compliance
- Strong knowledge of cloud platforms (GCP preferred)
- Experience managing distributed teams' IT needs remotely
- Proficiency in Windows, macOS, and mobile device management
- Excellent troubleshooting skills with networking, firewalls, and email systems
- Strong written and verbal communication skills for technical and non-technical audiences
- Self-motivated with exceptional time management abilities
- Must be authorized to work in the US (we do not sponsor)
- Identity and Access Management (IAM) implementation
- Security monitoring and incident response
- Google Workspace administration
- Network security and firewall configuration
- PowerShell or Python scripting
- Help desk ticketing systems (Zendesk preferred)
- Remote support tools and methodologies
Desirable
- Experience in K-12 education technology or healthcare IT
- Knowledge of zero-trust security frameworks
- Experience with monitoring tools (Sentry, Datadog, or similar)
- Track record of successful security audit preparations
- Experience as sole IT professional in a growing company
What the job involves
- Reports To: VP of Product and Engineering
- We're seeking an experienced IT Support Specialist to serve as our sole IT professional, ensuring our technology infrastructure remains secure, compliant, and optimized for our distributed team
- This critical role combines traditional IT support with security leadership and compliance management, directly impacting our ability to protect sensitive student data while enabling seamless operations for our clinical and educational teams
- As our IT Support Specialist, you'll own the entire technology support ecosystem—from configuring school district integrations to managing security protocols that protect children's educational and health information
- You'll be the guardian of our technical infrastructure, ensuring FERPA and COPPA compliance while providing exceptional support to team members across all departments
- Lead security and compliance initiatives for a mission-driven EdTech/HealthTech company
- Build and maintain IT infrastructure that directly impacts children's educational outcomes
- Shape security practices and policies from the ground up
- Work autonomously while collaborating with a passionate, distributed team
- Grow your skills in a fast-paced environment where your contributions are highly visible
- Implement and maintain security controls for FERPA, COPPA and ISO27001 compliance
- Conduct regular security audits and vulnerability assessments
- Manage identity and access management (IAM) across all platforms
- Develop and enforce least-privilege access policies
- Create and maintain security documentation and incident response procedures
- Lead security awareness training for all team members
- Coordinate with legal and compliance teams on data protection requirements
- Provide remote technical support to 400+ distributed team members
- Configure and troubleshoot school district IT integrations (firewalls, SMTP, networking)
- Manage Google Workspace and other SaaS environments
- Oversee device management and compliance through MDM solutions
- Maintain internal IT documentation and knowledge base
- Handle escalated technical issues from customer-facing teams
- Monitor application performance through Sentry and Datadog
- Manage feature flags and controlled rollouts via LaunchDarkly
- Perform database operations and data management tasks
- Analyze system logs to identify and resolve issues proactively
- Collaborate with engineering on bug reports and technical investigations
- Automate routine tasks using PowerShell and Python scripts
Our take
One-fifth of US students struggle with some kind of thinking or learning difference, like dyslexia or dyspraxia - but classrooms are rarely fit to accommodate the special provisions required. Waitlists for private treatment, tutoring, and therapy can be prohibitively long - and the cost prohibitively steep, too. So what’s the answer? For educational support company Parallel, it’s about democratizing and accelerating access for students in need.
Parallel’s platform centralizes providers, resources, and assessment options which can see learners diagnosed and accessing support in a matter of days. It’s this rapid turnaround time, in fact, which has no doubt helped Parallel net partnerships with school systems: schools are legally obliged to offer educational support, but are often too under-resourced and overworked to comfortably do so within the legal time frame.
While the company is still very young, its responding to a real market need and has already made impressive strides. In Q3 2024, the startup grew its provider network by 200%, with over 95% of providers choosing to stay with the company. And with recent funding to its name, the company is gearing up for an exciting future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
72% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jan 2024
$6.2m
SERIES A
May 2022
$20m
SERIES A
Total funding: $29m
Company HQ
West Village, New York, NY
Leadership
Diana Heldfond
(Founder & CEO)Previously on staff at The Aspen Institute, and went on to work as a Strategic Advisory Analyst at PJT Partners, then as Strategy & Corporate Development Lead at Vitrina.ai.
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