Principal Product Manager, PagerDuty

• The ideal candidate will have extensive Product Management experience in complex, data-intensive environments and be passionate about pioneering the transition from reactive incident response to proactive, self-healing infrastructure
• 5 or more years of product management experience in SaaS, enterprise software, or developer tools
• Extensive experience in product management with a track record of owning process-driven or reliability-focused products at scale
• Demonstrated expertise in incident response, incident management, operations, or closely related domains
• Skilled at translating complex technical workflows into intuitive experiences for engineering, SRE, and business users
• Excellent communication and collaboration skills, with the ability to influence and drive consensus across cross-functional teams
• Strong leadership and organizational skills—able to set strategy, prioritize ruthlessly, and execute to deliver measurable outcomes
• Bachelor’s degree or equivalent practical experience

Desirable

• PagerDuty is seeking a Principal Product Manager to join our team
• The Principal Product Manager for Core Incident Lifecycle will own the end-to-end vision, strategy, and execution of PagerDuty’s core incident management workflows
• This role is responsible for ensuring operational excellence, optimizing key incident processes, and scaling our incident response capabilities for customers ranging from startups to the Fortune 100
• As an influential leader, you will deliver process innovation and best-in-class solutions that empower users to manage incidents swiftly and effectively—reinforcing PagerDuty’s commitment to unmatched reliability and resilience
• You will partner closely with engineering, design, and our AI-first organization to build systems that combine human judgment with the speed and precision of autonomous agents
• Drive the roadmap and execution for core incident lifecycle features and workflows, from incident detection through resolution and analysis
• Analyze and refine incident processes to deliver rapid, actionable, and seamless user experiences for responders and stakeholders
• Partner with engineering, design, customer support, and go-to-market teams to develop and launch incident management enhancements at scale
• Engage with customers and incident responders to uncover pain points, gather feedback, and surface new opportunities for process excellence
• Define, measure, and continuously improve key incident lifecycle metrics and operational KPIs
• Ensure compliance with evolving industry standards, regulations, and best practices for incident management
• Communicate product vision, roadmap, and status to internal stakeholders, customers, and executive leadership
• Cultivate a culture of continuous learning, data-driven decision-making, and iterative improvement within the product team