Senior Product Manager, Pointclickcare
Platform Services
$207.9-231k
+ Bonus
Healthcare software for smarter care delivery
Open for applications
Healthcare software for smarter care delivery
1001+ employees
Open for applications
$207.9-231k
+ Bonus
1001+ employees
Company mission
To help providers delivery exceptional care.
Role
Who you are
- You have a track record of building sophisticated platform products and solving customer problems, from discovery, to implementation, to delivery
- You bring a collaborative approach to this leadership role to ensure successful outcomes for our customers, while optimizing time to value
- You approach your work with natural curiosity and use your growth mindset to maximize ROI for your products
- Bachelor’s Degree in computer science, engineering, or a related technical field of study
- 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities
- Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration
- Experience working in healthcare technology is a plus
- Proven track record of managing products, innovation, and a general curiosity and drive for building great products
- Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
- Strong written and oral communication skills with internal and external stakeholders
- Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus
- Experience managing SaaS or PaaS products
What the job involves
- As a Senior Product Manager - Platform Services at PointClickCare, you contribute to the vision and strategy of foundational platform capabilities that power products across the company, define and own roadmaps, and drive execution and delivery of APIs and shared services that compose into compelling value for our users and customers, ensuring overall success across the entire product portfolio
- Your direct customers are the internal product teams that build on top of your solutions, and you represent their needs as well as those of our end users and customers, internally and externally, as needed
- To succeed in this role, you draw upon your extensive product management experience and strong technical depth across the building blocks of a modern SaaS platform: APIs, shared services, identity and access, and workflow orchestration
- Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share
- Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points
- Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment
- Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible
- Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases
- Understand the broader product portfolio and how solutions work together to create value for customers
- Participate in industry events, and lead customer and partner facing engagements as a product expert
- Understand competitive landscape
- Inspire, energize, and motivate cross-functional teams
Our take
The demand for long-term support for the elderly is growing, putting pressure on the already overstretched aged care industry. PointClickCare aims to solve this problem by providing care providers with a suite of cutting-edge software tools.
PointClickCare's software gives caregivers access to immediate, point-of-care data insights into their patients. This is proven to improve patient outcomes, ease care transitions and improve efficiency. Having been founded in 1997, PointClickCare is now one of the biggest names in care tech and its software is used by over 30,000 care facilities.
PointClickCare has made a series of partnerships - such as with pharmaceutical corporation Pfizer, and ChartPath, a leading EHR solution for care practices - alongside acquiring the connected care platform Audacious Inquiry. These partnerships and acquisitions aim to improve its adaptability in the market. The company has demonstrated strong ambition and performance, showcased by its being named the top long-term care software provider by KLAS four times in a row.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Feb 2024
$0.1m
GRANT
Feb 2018
$141.6m
LATE VC
Total funding: $226.2m
Company HQ
Fashion District, Toronto, ON
Leadership
Dave Wessinger
(Co-Founder & CEO)Dave co-founded PointClickCare in 1997.
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