Data Operations Associate, Middesk

• At least two years of experience in consulting, finance, strategy, or business operations
• Experience that shows you can design, scale, and maintain high-volume processes, with a focus on software-driven systems
• Experience that shows you can use data to find insights, drive action, and solve problems. We strongly prefer candidates who understand SQL and build dashboards
• The ability to use operational expertise to advise Product and Engineering teams on turning processes into internal and external products

Desirable

• We have rapidly expanded our product suite, and the operational surface area needed to support it has grown with it
• We are looking for a systems and process expert to help us scale our internal operations infrastructure gracefully and at a reasonable cost, while we maintain product quality and performance
• That same person should be adept at taking things from concept to reality when the need for new products or procedures arises
• If you want to have a large impact on a growing product, and to work in a fast-paced environment, we would like to talk with you
• Become an expert in the data that powers our products, and in everything it takes to keep that data accurate and recent
• Design, operate, and streamline high-volume fulfillment workflows that deliver successful client outcomes
• Automate recurring operational work so that it runs without manual intervention, and measure the time and cost that you remove
• Build the dashboards and analyses that show how our data and fulfillment processes perform, and use them to find the largest improvement opportunities
• Work cross-functionally with Engineering, Sales, Product, and Customer Experience to launch new products, improve existing processes, and create multi-team procedures
• Partner with Finance to find operational inefficiencies and propose solutions that weigh financial and operational cost against benefit