Software Engineer, Pave
Customer Support
£65-92.8k
+ Equity
Employee compensation tools
Job no longer available
Employee compensation tools
201-500 employees
Job no longer available
£65-92.8k
+ Equity
201-500 employees
Company mission
To build the world's best compensation tools and easily accessible market data so companies can plan, communicate, and benchmark in real-time.
Role
Who you are
- You are Multifaceted: You have a background in both writing code for bug fixes and working directly with customers
- You are a Natural Leader: You have seen increasing responsibility within your prior organizations, and are driven and have a passion for helping others, striving to do right by customers
- Excellent problem solving skills: You might not know all the answers but you know how to find and communicate the solution
- You are Resourceful: You use whatever tools or applicable knowledge at your disposal to tackle tough tasks and questions
- You are an Excellent Communicator: “Clarity” might be your middle name and your verbal & written communication skills are absolutely superb. You excel at explaining complex topics at the appropriate level of detail and vocabulary as necessary for the audience
- You are a Team Player: You are confident, flexible, thorough, and credible. Collaboration is your superpower and working with multiple stakeholders (internal and external) to drive quality resolutions is why you get out of bed in the morning
- You are Empathetic: You prioritize understanding the “Why?” behind every request and truly care for the customer’s experience
- You are Solutions-oriented – You believe every problem has a solution and deliver mindful solutions which balance speed and efficiency
- You are Intellectually Curious – You strive to understand all of the ins and outs. If you cannot solve the issue yourself, you seek out help from others and ask great questions
- You relish learning new technologies and developing creative solutions, with a working knowledge of troubleshooting API’s, SQL queries, Typescript code, and basic scripting
- Experience troubleshooting using stack traces and log files
- Ideally 2 years of proven experience in a customer focused position involving technical knowledge of a companies' SaaS products and services
What the job involves
- Pave is excited to expand our technical support team and we’re looking for an outstanding Customer Support Engineer to establish how we deliver excellent service to our rapidly growing customer base
- As a Customer Support Engineer, your responsibilities will include resolving Tier-2 escalated customer queries, troubleshooting our codebase to identify root causes of issues, submitting code changes for bug fixes and small feature improvements
- This is an opportunity to bring your fire to help shape the Support Engineering team, taking on exciting technical challenges while partnering with internal teams to drive outstanding solutions to complex issues
- Collaborate with the Support and Engineering teams to resolve product issues requiring code changes
- Act as a single point of contact for technical issues with ability to troubleshoot and resolve complex issues independently
- Solve any technical issues a customer is having by leading detailed investigations, exhausting all possible troubleshooting resources
- Own and create all product and support related technical documentation, including tutorials, resolution steps, training materials, and technical support knowledge articles
- Advocate for the value of Pave’s products to our customers as you become a subject matter expert in the compensation space
Application process
- Throughout your time interviewing with us, we will be evaluating where you can best make an impact through multiple conversations with your recruiter, hiring manager, peers and cross-functional partners
- The majority of our roles have 3-5 interview rounds
- You can expect to hear back from our team within 7 days of application, as well as within 2 days after each interview round
- Once we extend an offer, we hope to hear back from you within 1 week
Our take
Compensation survey and merit cycle processes are integral to so many businesses, and yet remain time-consuming manual activities. Staff often lack financial training resulting in spreadsheet induced errors. Pave saw a need to update and streamline the process.
The core advantage of Pave is its ease of integration with HRIS, ATS and cap table software, creating real-time compensation data views without the need for spreadsheets. Using the software creates a fair and transparent system that management can rely on and employees can respect. The company has seen strong momentum, with backing from big names like Y Combinator and az16.
Some organisations have been reluctant to adopt solutions like Pave’s on account of the radical transparency it provides. However, with companies like Credit Karma, Miro and Discord all signing on, Pave has proven its ability to draw lucrative enterprise-level clients. It also became a Unicorn in 2022 after an impressive Series C funding round, boding well for its longevity.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2022
$100m
SERIES C
Aug 2021
$46m
SERIES B
Total funding: $186m
Company benefits
- Compensation: Startup equity for full-time employees
- Wellness: Top tier health insurance along for full-time employees
- Food: All meals while working, plus snacks. We take our snacking seriously
- Commute: Commuter pre-tax benefit accounts + employer contribution for full-time employees
- Tech: Choose your laptop and accessories of choice
- Team: Retreats, happy hours, and events for our team, friends, and family
- Flexible Time Off: Take the time you need - we encourage our team to unplug with unlimited PTO
- WFH Wednesday: A dedicated work from home day each week + additional flexibility by team!
Company HQ
Union Square, San Francisco, CA
Leadership
Matt Schulman
(CEO & Founder)Matt studied at the Wharton School before working as an Engineer at DollarsEd and spending 2 years as a Facebook Software Engineer. He left this role in June 2019 to co-found Pave in October.
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