Driver Support Agent, Fetch

Salary not provided

Compensation: $19.00 / hour

iOS

Android

Entry and Junior level

Remote from US

Package management & delivery platform

Job no longer available

Package management & delivery platform

201-500 employees

B2CB2BLogisticsSaaSDelivery

Job no longer available

Salary not provided

Compensation: $19.00 / hour

iOS

Android

Entry and Junior level

Remote from US

201-500 employees

B2CB2BLogisticsSaaSDelivery

Company mission

To solve the package problem for property managers while adding a convenient amenity for residents.

Job

Company

Role

Who you are

We are looking for someone with a strong work ethic who can contribute to a positive atmosphere within the team
A passion for creating an amazing customer experience
Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
Strong critical thinking skills to resolve potentially difficult situations
Strong analytical, listening, writing, and oral skills in English
Ability to learn web-based user support applications quickly
Dependable and punctual with time management skills
Flexible schedule, willing to work weekends
High level of comfort and familiarity with smartphone applications (iOS and Android)
Undergraduate or equivalent degree preferred
Spanish/bilingual is a plus

What the job involves

We are hiring for a Driver Support Agent to join a small team within the department that specializes in Partner Services
This agent will assist our 1099 Service Partners with onboarding, account management, active block issues, payment questions, and violation and deactivation disputes
As a Driver Support Agent, you will report to a Partner Success Lead and work closely with leadership to provide above and beyond support to our Service Partners
Reporting To: Kristen Cole
You'll assist 1099 service partners with onboarding and account management
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text
Cross-reference internal data to make decisions on 1099 account status
Relay operational issues with local warehouse teams and operations managers
Troubleshoot technical problems and deliver clear outcomes and solutions
Prioritize tasks in a fast-paced and high pressure environment
Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole
Communicate with a professional and friendly tone

Our take

Living in an apartment block often has drawbacks when it comes to receiving parcels, with missed deliveries and lost packages a common occurrence. Fetch is a last-mile package delivery service aimed specifically at people who live in multifamily apartment blocks.

While there is plenty of innovation and competition in this industry, Fetch attempts to set itself apart from rivals by working directly with apartment managers and offering flexible delivery, including late-night windows and to-door delivery for bulky items.

Fetch currently operates in over 25 major markets across the US, including Austin, Seattle, Denver and Chicago. The company has displayed impressive growth thus far, expanding across markets and communities to serve more than 385,000 apartment homes in nearly 1,200 communities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

2% employee growth in 12 months

Glassdoor (2.4)

Company

Funding (last 2 of 8 rounds)

Mar 2024

$18.9m

LATE VC

Dec 2022

$45m

LATE VC

Total funding: $174.9m

Company HQ

Congress Avenue Historic District, Austin, TX

Leadership

Michael Patton

(Founder & CEO)

Spent close to 2 years at Optum as a Financial Analyst before working at Constellation Brands. Then founded Fetch in May 2016.

Share this job

View 1 more job at Fetch