Customer Onboarding Associate, Justworks
Salary not provided
$26.00 to $28.60 per hour
Junior and Mid level
New York
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Be an early applicant
Salary not provided
$26.00 to $28.60 per hour
Junior and Mid level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- As a Customer Onboarding Associate, you are interested in a career path working closely with new customers
- You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers
- You thrive in a fast-paced environment where accuracy and efficiency are paramount
- You are also a team player who takes pride in your ability to handle administrative tasks with precision, supporting senior team members and contributing to the overall success of the onboarding department
- Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team
- Minimum of 1 year of professional experience
- Customer support skills and comfort handling challenging situations over the phone - ability to be empathetic, compassionate, responsive and resourceful
- Strong written and verbal communication skills with acute attention to detail
- Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
- Ability to work as part of a team and be resourceful and adaptable
- Ability to come up with creative solutions to any problem you face
- Ability to organize and prioritize your workload, with multiple competing deadlines and priorities
What the job involves
- Your strong communication skills enable you to provide clear and helpful responses to customer inquiries, while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise
- You’ll assist new small business customers with their account setup and initial training, and your main priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks
- Help manage the overall customer onboarding process for our self-enrollment customers, working closely with small business owners to set them up for success on the platform
- Accurately verify and confirm the setup of newly committed accounts, ensuring all details are correct and complete
- Proactively identify and address potential bottlenecks or obstacles that will prevent a customer from completing their onboarding within the desired timeframe
- Responsively handle inquiries from the self-enrollment customers, providing clear and helpful answers to customer questions
- Collaborate closely with internal teams, including the onboarding specialists, to proactively address and resolve customer needs or special requests
- Provide high-quality support to customers through phone and email as needed
- Undertake administrative tasks for senior team members, performing 'white glove' tasks as assigned within the Justworks platform
- Embody the Justworks brand and advocate for your customers’ best interests with key stakeholders on other teams
- Performs other related duties as assigned with an emphasis on-
- Customer Focus - Build strong customer relationships and delivery customer-centric solutions
- Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules
- Collaborates - Building partnerships and working together with others to meet shared objectives
- Curious - The innate desire to learn, grow and understand
- As a Customer Onboarding Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization
- Good judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor
- Results-driven: Consistently achieves results, even under difficult circumstances
- Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's acquisition of
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company values
- Camaraderie: As a growing company, we know how crucial teamwork, higher purpose, and a healthy dose of fun can be to success. Be an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness: We believe in radical transparency. This means being willing to share information, understand other perspectives, and consider new possibilities. Be curious, ask open questions, and be receptive to thoughts and feedback from others.
- Grit: They say when the going gets tough, the tough get going. We are a team of hardworking individuals with the courage to persevere. Be committed, be earnest, and dive in to get the job done well with a positive attitude.
- Integrity: We do the right thing. Be honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity: We make things easy for everyone to understand and do. Be innovative, unafraid of streamlining processes, a clear and concise communicator, and don't overcomplicate solutions.
Company HQ
Fulton Ferry District, NY
Articles
Leadership
Isaac Oates
(Executive Chair)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
Salary benchmarks
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