IT Help Desk Coordinator, Avant

$55-67k

+ Annual bonus + Additional incentives. Employees new to Avant typically come in below the midpoint of the pay range

macOS

Windows

GSuite

Junior and Mid level

Chicago

M, T, Th in-office

3 days a week in office

Personal credit FinTech

Be an early applicant

Personal credit FinTech

501-1000 employees

FintechB2CPersonal financeLendingCredit cardsFinancial Services

Be an early applicant

$55-67k

+ Annual bonus + Additional incentives. Employees new to Avant typically come in below the midpoint of the pay range

macOS

Windows

GSuite

Junior and Mid level

Chicago

M, T, Th in-office

3 days a week in office

501-1000 employees

FintechB2CPersonal financeLendingCredit cardsFinancial Services

Company mission

To move financial lives forward.

Job

Company

Role

Who you are

Minimum of one year hands-on technical support experience
Basic understanding of networking principles
Excellent communication and interpersonal skills
Proven ability to work independently without direct supervision
Physical capability to lift and carry equipment weighing up to 50 lbs
Experience with Identity and Access Management (IAM) tools
Extensive experience troubleshooting hardware and software
Proficiency with both Windows and MacOS operating systems
Familiarity with IT inventory management practices and organizational methods
Prior experience with Google Admin and GSuite application administration preferred
We believe that a diverse set of backgrounds and experiences helps us create the most innovative solutions for our customers. We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you’re passionate about our mission and aligned to our values, we hope you’ll come contribute to our awesome culture

What the job involves

Serve as the initial point of contact for IT support inquiries via Jira and internal communication channels
Install, configure, and troubleshoot hardware and software issues
Develop, document, and maintain support-related policies and procedures
Manage asset tagging and maintain accurate records in inventory management software
Perform imaging and re-imaging of laptops and desktop systems
Provide user access management, including provisioning and deprovisioning of accounts across various systems and applications
Execute additional IT support tasks and projects as assigned by management
Flexibility to accommodate varying schedules, including the availability to work overtime as required

Our take

Many Americans with below average credit scores are caught in a bind: they're unable to improve their score, and simultaneously cannot access traditional loans. Avant's alternative is to offer credit options that are powered by machine learning and based upon a large database that helps to manage risk.

For its users, the company offers a quick credit decision and speedy access to any allotted funds. It has issued over $8 billion in loans to date, and has also expanded its business through the acquisitions of ReadyForZero in 2015 and Zero Financial in 2021.

This expansion has enabled Avant to reach towards its goal of offering a whole suite of products in a single platform, such as loans, credit cards, and deposits. Although there are many FinTechs looking at ways to remove the barriers that people with low credit scores face when trying to take out loans, this expansion to banking products should help Avant to stand out.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.4)

Company

Funding (last 2 of 6 rounds)

Dec 2022

$125m

GROWTH EQUITY VC

Sep 2015

$325m

SERIES E

Total funding: $779m

Company benefits

Choice of great medical, dental, and vision insurance plan options
401(k) Match
Unlimited paid time off
Flexible work environment
Generous paid parental leave
Lunch allowance (Fooda) and in-office snacks
WFH stipends for our remote employees
Access to LinkedIn Learning for professional development
No meeting wednesdays - (a.k.a. planned time to Get Sh!t Done)
Summer fridays
Fun in-office and virtual social events
(And who doesn’t love the swag)

Company HQ

River North, Chicago, IL

Leadership

Al Goldstein

(Co-Founder, Chair & CEO)

They worked for a year at Deutsche Bank before founding Pangea Properties in 2008, and Avant in 2013. They have been Chair since, alongside founding Amount, Spring Labs, and StoicLane.

Paul Zhang

(Co-Founder & CIO)

Having studied at the University of Illinois, they spent a year as a Software Engineer at CashNetUSA and Enova Financial. They founded Debteye in 2011, before starting Avant in 2013, serving first as CTO then Chief Architect, CTO again and finally CIO.

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