IT Service Desk Analyst, InAccess Networks
Office located in Waltham, MA
Digital infrastructure management for renewable energy
Be an early applicant
Digital infrastructure management for renewable energy
501-1000 employees
Be an early applicant
Office located in Waltham, MA
501-1000 employees
Company mission
To constantly reinvent, develop, and deliver the most advanced infrastructure management systems.
Role
Who you are
- The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for delivering high-quality IT support
- Demonstrate a strong willingness to learn and adapt to new technologies and tools
- Actively seek opportunities to expand technical knowledge through training, certifications, and hands-on experience
- Collaborate with team members to share knowledge and support continuous improvement
- Proficiency with Windows and macOS environments, Microsoft 365, Active Directory, and common enterprise applications
- Strong communication and problem-solving skills
- A self-starter with a growth mindset and eagerness to learn
- Must own a car and be able to commute to the Vermont and Waltham office locations as needed
Desirable
- 1–2 years of experience in a service desk or IT support role
- A+ or ITIL Foundation certification
- Power Shell or any scripting experience
- Experience with Fresh Service, Service now or any other ticketing system
What the job involves
- Power Factors is seeking a proactive and customer-focused IT Service Desk Analyst to join our IT team
- This role is the first point of contact for internal users experiencing technical issues. You will be responsible for providing Level 1 support, resolving incidents, and escalating complex issues as needed
- Serve as the first point of contact for users seeking technical assistance Teams, email, or ticketing system
- Diagnosing and resolving hardware, software, and network issues
- Log all incidents and service requests accurately in the Fresh Service ticketing system
- Follow up with users to ensure issues are resolved and document solutions for future reference
- Assist with onboarding/offboarding tasks including account setup, hardware provisioning, and access rights
- Maintain knowledge base articles and contribute to continuous improvement of support documentation
- Participate in IT projects and initiatives as needed
Our take
There are major efforts across the energy sector to take advantage of digital transformation. Renewables in particular are focusing on revenue-maximisation and income stacking instead of cultivating a dependence on subsidies, both of which require laser-tight monitoring and performance optimisation. For over two decades now Power Factors - formerly Inaccess - has been providing a digital platform for precisely this.
Power Factors’ key product is Unity, a supervisory control and data acquisition system that allows organisations across the renewable, industrial, and infrastructure sectors to monitor and maximise performance in their generation centres. It’s been used in some of the largest global battery storage projects and allows organisations to bring project management across owner, developer, and operator teams into one space.
As market forces are expected to overtake subsidies as the driving force for competition in the renewables sector, it’s expected that more operators will be investing in systems that will generate competitive edge. This is good news for Power Factors, who come to the growing market with extensive experience and deep industry penetration.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2009
$0.2m
GRANT
Oct 2008
$0.2m
GRANT
Total funding: $0.3m
Company benefits
- Competitive salary according to your qualifications
- On call rotations paid extra
- Remote work with optional on-premises
- Opportunity to work in a hot industry and make an impact
- Respect of work-life balance
- Private health insurance plan
- All around knowledge of business logic
- You will have the opportunity to work closely with a highly motivated multicultural team in a dynamic and fast paced environment that provides the ground and the opportunity for international career development
Company HQ
Financial District, San Francisco, CA
Leadership
Originally graduated with a PhD in integrated service networks - has been CEO of Inaccess for over two decades.
Took a PhD in broadband telecommunication systems, and before spending over two decades at Inaccess also held roles at Teletel and 4plus Technologies.
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