Operations Manager, Havenly
In-Person Design
$70-90k
Interior design platform
Job no longer available
Interior design platform
201-500 employees
Job no longer available
$70-90k
201-500 employees
Company mission
To help people create and refine their little corner of the world.
Role
Who you are
- Analytical & Data-Driven: You have a proven ability to extract, analyze, and interpret data, using insights to inform decision-making. Your natural curiosity drives you to formulate hypotheses about trends or opportunities for improvement, and you excel at diving into the data to validate or challenge your assumptions. You thrive on experimentation, understanding the value of testing before committing, and you’re excited to design experiments that guide the team toward the best path forward
- Process-Oriented: You’re adept at developing clear, actionable process documentation and gaining buy-in from stakeholders. You establish metrics and tracking systems that provide insights into what’s working and what needs improvement, enabling you to continually optimize workflows and outcomes
- Excellent Communicator: You’re skilled at conveying ideas effectively across various mediums, from documentation to presentations. You’re comfortable preparing materials that resonate with senior management and align with organizational goals
- Customer-First Mindset: You prioritize the needs of both customers and team members in every decision. Whether focusing on clients completing designs or the designers creating them, you consistently advocate for experiences that deliver value and satisfaction
- Scrappy with a can-do attitude - You have a constant can-do attitude, are always looking for opportunities to make improvements and are scrappy to the core. You love to get in the weeds and get stuff done!
- Passion for our mission, brand, and delivering exceptional client experiences
- Bachelor’s degree in a business-related field (preferred)
- 2+ years of corporate-level operations and/or consulting experience
- Strong business judgment, financial acumen, and proven ability to deliver results-driven strategic recommendations and analysis
- Exceptional communication and presentation skills, with excellent attention to detail and organizational abilities
- Interest in building and scaling processes and systems in a fast-growing, dynamic environment
- Proficiency in advanced MS Excel, G-Suite, and familiarity with BI/data visualization tools (a plus)
- Analytical mindset with expertise in quantitative analysis and data-driven decision-making
- Ability to manage multiple projects simultaneously, prioritize effectively, and keep stakeholders informed
What the job involves
- We're seeking an Operations Manager to join our Design Services team and drive the growth and optimization of our in-person design service
- Reporting to the Senior Manager of Design Services, this role is perfect for someone who is data-driven, analytical, and process-oriented, with a passion for tackling challenges and delivering results
- You'll take ownership of key initiatives, including refining our service offerings, identifying trends in designer performance, analyzing customer data, and evaluating market performance
- While a background in interior design is not required, it’s a definite plus
- This is an exciting opportunity to build on the incredible growth our in-person design service has achieved since its launch two years ago and help us reach new heights of success
- Oversee daily service operations: Deeply engage with our in-person design service to fully understand its processes, identify areas for improvement, and streamline day-to-day management
- Drive program KPIs: Take ownership of program key performance indicators, providing regular updates to senior management. Highlight successes, areas for improvement, and the impact of ongoing projects and initiatives
- Enhance program efficiency: Conduct end-to-end analysis of the design service to identify improvement opportunities. Collaborate cross-functionally to implement enhancements and ensure successful rollouts
- Foster cross-functional collaboration: Partner with merchandising, product, and customer experience (CX) teams to align on goals, evaluate performance, and explore new opportunities for growth
- Optimize service areas: Strategically manage service availability in each market, balancing supply and demand to ensure seamless operations
- Incorporate customer insights: Regularly review customer feedback, collaborate with cross-functional teams to validate and prioritize insights, and drive initiatives for improvement
- Monitor market performance: Continuously assess the performance of each market, identify challenges and opportunities, and propose solutions to maximize success
Application process
- We’re truly humbled that you’re interested in joining our team! Our hiring manager will reach out to qualified applicants via email if they are invited to move forward in the interview process. Most open positions follow the below process
- Step 1: The introductory interviewWe want to learn about your career, what you're looking for in your next role, and why you're excited about Havenly. This is also a great time for you to ask questions and get to know us
- Step 2: The manager interviewNext, you’ll speak with the hiring manager for the role. We’ll do a deep dive into the specifics of the job and the organization as a whole. Make sure to bring all of your nitty-gritty questions
- Step 3: The experiential interviewNext, you get the opportunity to show off your skills and see what it's like to work in this role. This could mean a take home project, a case interview, or a live working session with your manager
- Step 4: The team interviewNow is the time to meet some of the people that you'll be working with. This could be members of your own team, cross-functional team members, direct reports, or members of our executive team. Each person you meet will share their perspective on the company, our culture, and the specific role
- Step 5: The offer
- Yay, we made it! We’re likely crossing our fingers and toes that you’re as excited about us as we are about you. We’ll do our best to make this process quick, informative, and positive. Throughout the offer process, we’ll be available to chat and answer questions
Our take
Founded in 2014, Havenly has grown to be a major startup in the online interior design space. Its platform connects customers with professional interior designers and product purchase recommendations. And, along with the sector at large, it has seen a healthy upswing in recent years.
Though rivals like Modsy and Roomstyler make for tough competition, Havenly's professional consultations put them ahead of simple visualization services, and are attractive to customers looking for an affordable version of a previously hard-to-access personal service.
Havenly's two-pronged approach to the interior design business could see it win big over the coming years. It has lately focussed on acquiring brands such as The Inside, Interior Define and The Citizenry, as well as venturing into IRL services with the launch of “Havenly At Home”.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$28m
SERIES C
Oct 2019
$32m
SERIES C
Total funding: $85.9m
Company HQ
River North Art District, Denver, CO
Leadership
Lee (Motayed) Mayer
(Co-Founder & CEO)A Columbia and Harvard Business School graduate who started out in Strategic Development at Canon. They also worked at Bain & Company from 2009 to 2011.
Emily Motayed Lancaster
(Co-Founder)They have an MBA from the Wharton School and were Chief of Staff at Bread. They also co-founded Nurture& and Livi Beauty.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 5 more jobs at Havenly