Regional Head of Maersk E-Commerce Business Development, Maersk
Pricing and Customer Experience
Office located in The Hague, NL
Integrated logistics company
Be an early applicant
Integrated logistics company
1001+ employees
Be an early applicant
Office located in The Hague, NL
1001+ employees
Company mission
To improve life for all by integrating the world.
Role
Who you are
- We are looking for an inclusive leader with strong strategic thinking, negotiation skills, and the ability to foster high-performing commercial and Customer Experience teams
- Extensive experience in business development for logistics or supply chain management, with a strong focus on e-commerce
- Demonstrated success in driving growth through sales pipeline management and customer onboarding
- Proven ability to lead and develop teams in a fast-paced, evolving environment
- Strong negotiation skills and the ability to build and maintain strategic relationships with customers
- Excellent analytical skills with the ability to leverage data for decision-making and performance improvement
- In-depth knowledge of the European e-commerce landscape
- Ability to work effectively across different cultures and time zones, with strong communication and collaboration skills
- Fluency in English is required; proficiency in additional European languages is a plus
What the job involves
- As the Regional Head of Maersk E-Commerce Business Development, Pricing & Customer Experience in Europe, you will play a key role in shaping and executing our e-commerce strategy
- This position leads the combined Business Development, Pricing, and Customer Experience function for Maersk E-Commerce Europe, guiding a team of 6 direct reports and approximately 20 indirect reports of Customer Experience specialists and Customer Experience agents
- The role brings product expertise to our customers and our sales organization, oversees pricing governance, and has full responsibility for sales pipeline management
- You will be accountable for revenue growth and customer retention for Maersk E-Commerce in Europe
- Collaboration spans Sales and Product teams, Platform and Technology teams, Operations, and external customer stakeholders
- As part of the Regional Maersk E-Commerce management team, this position reports directly to the Regional Head of Maersk E-Commerce
- Strategic Leadership: Develop and implement a comprehensive commercial strategy that aligns with Maersk E-Commerce goals and objectives in Europe
- Customer Relations: Build and maintain strong relationships with key customers and our sales teams, ensuring consistent performance, service delivery, and growth
- Performance Management: Monitor and analyze the sales pipeline and commercial performance, driving improvements to accelerate growth and profitability
- Team Leadership: Support, guide, and mentor business development, pricing, and Customer Experience professionals, fostering a culture of collaboration, innovation, and continuous improvement
- Customer Experience Leadership: Lead the Customer Experience function for Maersk E-Commerce Europe by bringing Customer Experience specialists, agents, and the Customer Experience manager under the Business Development/Pricing/Customer Experience umbrella
- Integrate growth, pricing discipline, and day-to-day customer care to drive both retention and expansion
- Translate voice-of-customer insights into product and pricing improvements; embed Customer Experience Key Performance Indicators (e.g., Net Promoter Score, Service Level Agreement / On Time In Full adherence, first-contact resolution, claims & returns) into the commercial operating rhythm
- Ensure close collaboration across Product, Operations, and Platform/Technology on onboarding, exception management, and service recovery; champion the voice of the customer in roadmaps and Quarterly Business Reviews
Our take
Maersk is a Copenhagen-based integrated container logistics company. Originally known for its fleet of enormous ships, the company is now active in ocean and inland freight transformation and related services, including supply chain management and port operation.
Until 2022, it was the largest shipping line by container capacity, before being unseated by Mediterranean Shipping Company. This can be accounted to the recent, strategic decision to change course, shifting its focus away from shipping and toward associated but more profitable services, including air freight, trucking, and selling logistics software. This places Maersk in an exciting position for potential growth. It is now reinventing itself as a one-stop shop for every step of the supply chain.
Another key aspect of this transformation is to become net-zero by 2040. The company has a more immediate goal to ensure 30% of ocean journeys will be powered using sustainable fuels. Maersk’s decarbonisation efforts not only ensure a greener future, but a more competitive one for global trade.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Life insurance
- Medical care
- Long term disability
- Retirement savings
- Paid holiday
Company HQ
Frederiksstaden, Copenhagen
Leadership
Vincent Clerc
(CEO)Previously held various positions at MAersk, including VP of North America, Chief Trade and Marketing Officer and Chief Commercial Officer.
Salary benchmarks
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