Product Analytics Lead, ManyChat
Chatbot marketing
Posted today
Chatbot marketing
201-500 employees
Posted today
201-500 employees
Company mission
To help businesses grow by building meaningful relationships with their customers.
Role
Who you are
- The ideal candidate has significant experience working in Analytics or a similar area, and in managing and growing people
- The candidate also has direct experience in employing Advanced Analytics and Data Science techniques to drive product decisions
- The candidate should be able to work independently with their team and partners, setting goals, managing resourcing and progress, and making decisions
- They should also be comfortable navigating uncertainty and ambiguity
- 8+ years of relevant experience. Including 3+ years of hands-on experience in Product Analytics and 2+ years of people management
- Ability to collaborate and drive initiatives across Analytics, Data, Product, Engineering, and UX
- Excellent people management skills, including individual coaching and growth planning
- Deep understanding of product metrics, their interdependencies, and principles of Product development
- Expertise in SQL, working with large datasets. Hands-on experience with Python and/or R. Experience with Git is a plus
- Experience employing statistical and causal inference techniques, including A/B testing, to drive real world impact
- Solid understanding of Analytics technology, including event tracking and data collection, Data warehousing and transformations, and visualization and reporting
- Excellent communication skills, both written and verbal, allow you to convey complex findings in a clear and concise manner
- Experience working in SaaS and/or high growth companies is a plus
What the job involves
- The Product Analytics Lead plays a crucial role in shaping Manychat’s product development and strategy
- You will lead a team of Product Analysts and be part of the Analytics leadership team, reporting to the Head of Analytics
- You and your team will work closely with the AI and Advanced features product groups, and you will act as a strategic partner to the Product and Engineering leadership, collaborating closely to drive decisions and to align analytics priorities with business goals
- Hire, nurture, and guide a team of Product Analysts while fostering a culture of collaboration and innovation
- Scale and enhance the Product Analytics function, building a team, refining processes, running cross functional projects, and strengthening the analytical culture
- Partner up with the Product and Engineering leadership to guide and drive data-informed decisions, both tactical and strategic
- Shape the data and analytics roadmap, including investments in capabilities and infrastructure
- Run ad-hoc analyses, build valuable dashboards, and surface insights
- Help in developing and improving key capabilities in the Product Analytics domain, including A/B testing, causal inference, KPI development, and segmentation
- Think beyond the day-to-day, taking a mid- to long-term view of the business, and translating it into concrete plans and actions
Our take
Over 80% of businesses currently use chatbots to provide a variety of automated services to customers. However, chatbots are generally uniform and provide standardized responses, unless the business staffs a chatbot programmer.
ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools.
The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.
Steph
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Apr 2019
$18m
SERIES A
Nov 2017
$4m
SEED
Total funding: $23.2m
Company benefits
- An opportunity for rapid personal and professional growth
- Uncapped Commission + Equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Annual wellness reimbursement
- Collaborative, transparent, and fun-loving office culture
- We pay for relevant conference tickets, training programs, courses, and any necessary literature
Company values
- Dazzle customers
- Care intensely
- Win together
- Think big
- Deliver results
Company HQ
Old Palo Alto, Palo Alto, CA
Articles
Leadership
Mikael Yang
(CEO)Studied at State University before co-founding ManyChat in July 2015. Has been CEO ever since.
Salary benchmarks
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