Tech Bar Lead, Lloyds
£43.8-48.7k
+ An annual bonus award, subject to Group performance and share schemes including free shares
5 days a week in office (Wellington Place, Leeds)
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£43.8-48.7k
+ An annual bonus award, subject to Group performance and share schemes including free shares
5 days a week in office (Wellington Place, Leeds)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience of working on an enterprise-scale Technical Support desk, ideally face to face
- Knowledge of Microsoft Entra ID & Microsoft Intune (Endpoint Manager)
- Ability to work independently and as part of a team
- In-depth knowledge of Windows 11 OS
- Hands-on experience supporting Apple OS (up to Sequoia)
- Knowledge and troubleshooting experience of Microsoft365
- Previous use of ServiceNow for incident management
- Knowledge of Smartphone technology (Samsung/iPhone), especially with regards to Mobile Application Manager and Microsoft Authenticator
- Experience with JAMF, the chosen MDM solution for Apple devices
- Knowledge of ITIL or other IT service management frameworks
- Knowledge of Azure Virtual Desktop (AVD) technologies and experience supporting Experience in supporting colleagues both at home and in the office
- Experience of managing a team and mentoring colleagues
What the job involves
- An excellent opportunity has arisen to join Modern Workplace, specifically in leading our Leeds Tech Bar
- We support approximately 100k colleagues across the group, helping colleagues with the tools and technology they need to enable them to do their best work, wherever and however they choose to work
- This is a role that requires you to be not only technically skilled but also demands strong logistic skills in managing our Leeds Tech Bar and the underlying processes that allows it to run smoothly
- Deliver outstanding customer service and technical assistance
- Act as a point of technical expertise within your Tech Bar hub location
- Train and mentor junior IT staff on technical support and best practices
- Support day-to-day management of your Tech Bar team, ensuring SLAs and important metrics are met
- Utilise ServiceNow to analyse impact of the Tech Bar service, ensure all TB services are correctly processed, and any local procedures are adhered to
- Identify and address service gaps or process inefficiencies, collaborating with line management and other TB leads on implementing improvements
- Effectively communicate (both verbally and in writing) with customers and technical teams
Application process
- End Date: Tuesday 02 December 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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