Customer Success Manager, Wunderkind
Enterprise
$72-90k
More information about location
3 days a week in office
Performance marketing channel
Job no longer available
Performance marketing channel
501-1000 employees
Job no longer available
$72-90k
More information about location
3 days a week in office
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- 3+ years of experience in a client-facing role within Technology, Marketing, Consulting, or Consumer Brand industries
- Demonstrated ability to define project milestones, manage deliverables across teams, and evaluate outcomes
- Practical experience with marketing technology platforms and consumer brand strategy
- Strong presentation and data storytelling skills, with the ability to create clear and engaging visuals
- Analytical mindset with a proven ability to interpret data and drive performance improvements
- Excellent organizational skills with the ability to prioritize and manage multiple projects in a fast-paced environment
- Strong business acumen and the ability to navigate complex organizations
- Bachelor’s degree in Business, Marketing, or a related field
What the job involves
- The Customer Success Manager (CSM) partners with Wunderkind’s largest enterprise clients to drive exceptional outcomes on our Autonomous Marketing Platform
- This role is pivotal in executing high-impact campaigns, managing complex projects, and collaborating with stakeholders to ensure seamless tactical execution and measurable results
- Success metrics for this role include Gross & Net ARR retention, platform adoption, client performance, and NPS
- The CSM will manage a concentrated portfolio of enterprise clients, serving as the expert in platform capabilities and execution
- Ideal candidates bring a unique combination of technical proficiency, creativity, and meticulous attention to detail, enabling them to execute data-driven strategies that optimize customer engagement across digital channels
- This role offers the opportunity to work with some of the world’s most prominent consumer brands, leveraging cutting-edge technology to deliver personalized, high-performing marketing solutions
- Technical Expertise: Strong affinity for enterprise technology platforms with a desire to master Wunderkind’s capabilities
- Creative Problem-Solving: Ability to develop tailored, innovative campaign ideas that align with client objectives and enhance the digital customer experience
- Collaboration Skills: Adept at partnering with internal teams and external stakeholders to coordinate efforts and set clear expectations
- Intellectual Curiosity: Passionate about digital marketing, including multi-touch customer journeys, data-driven personalization, and AI-powered optimization
- Communication Excellence: Exceptional written and verbal communication skills with the ability to simplify complex concepts and present them effectively to diverse audiences
- Strategic Mindset: Ability to break down complex challenges into actionable, pragmatic plans
- Professional Demeanor: Personable and polished, with the cultural and business maturity to thrive in enterprise environments
- Lead the end-to-end execution of client campaigns, from concept to launch, ensuring alignment with business goals and maintaining high analytical standards
- Collaborate with Professional Services, Product, and Analytics teams to deploy campaigns, troubleshoot issues, and implement optimizations for maximum impact
- Monitor platform performance and client KPIs, proactively identifying risks and opportunities for improvement
- Maintain detailed client documentation, including performance reports, action plans, and feedback summaries
- Serve as the primary operational point of contact for enterprise clients, ensuring satisfaction and maximizing the value of Wunderkind’s platform
- Enable client stakeholders to effectively use Wunderkind’s UI for analytics and campaign management
- Facilitate regular check-ins, strategic ideation sessions, and process reviews with client teams
- Collaborate with Product, Engineering, and Professional Services to address escalations, meet project milestones, and enhance client programs
- Own key components of campaign performance and platform narratives in Executive Business Reviews (EBRs), in partnership with the Account team
- Participate in strategic initiatives such as testing new features, providing product feedback, and contributing to process improvements
- Advocate for client needs within Wunderkind, ensuring their voice influences product development and service delivery
- Support special projects or pilot programs to improve outcomes across the portfolio
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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