Senior Operations Analyst, Seccl
Payments
£40-45k
2 days a week in office
The embedded investment platform
Open for applications
The embedded investment platform
101-200 employees
Open for applications
£40-45k
2 days a week in office
101-200 employees
Company mission
Seccl is the Octopus-owned embedded investment platform that’s helping more people to invest – and invest well.
Role
Who you are
- You have strong analytical skills and enjoy solving complex problems under pressure
- You know platform payments inside out, with solid industry knowledge
- You’re an experienced people leader who enjoys coaching, developing and supporting a team
- You bring expertise in operational processing, risk management and change management
- You’re confident improving processes, managing workflows and using MI to drive decisions
What the job involves
- Our Senior operations analysts are responsible for managing a team of direct reports, while overseeing critical processes and controls to ensure efficient delivery of transfer operations
- You will use your knowledge to ensure consistent and quality delivery of the operational customer journey, working closely with Customer and Product teams to ensure a seamless experience for our partner firms
- You will proactively analyse and identify opportunities for improvement, automation and streamline our operations processes
- Leading, coaching and supporting your team through regular 1:1s and development conversations
- Overseeing payment workflows to ensure service levels are met and continuously improved
- Acting as the subject matter expert and point of escalation for complex queries
- Identifying risks, resolving blockers, and making sure controls and processes are up to date
- Preparing and sharing accurate MI to give visibility of team activity and performance
- Collaborating with colleagues across Operations and the wider business to deliver effective outcomes
- Supporting training and knowledge sharing to build capability across the team
- Driving continuous improvement in how we work and serve our clients
Application process
- Interviewing is a two-way thing, and we want you to have the time and opportunity to get to know us, as much as we are getting to know you. Our interviews are conversational, so come with questions and be curious
- In general, you can expect the interview process to look a bit like this, (following an initial chat with one of our Talent team):
- First stage – 45 mins competencies-based interview
- Second stage – 45 mins technical interview or assessment
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out and you should expect to hear back from us within one to two weeks of applying
Our take
Seccl is an embedded investment platform revolutionising how companies offer investment services. With its API-first technology infrastructure it helps financial professionals and businesses launch and manage investment platforms easily. By simplifying old, clunky processes, Seccl gives firms the tools they need to offer customers a seamless, digital investing experience - whether it's for financial advisers, neobanks, or fast-growing startups.
Since being acquired by Octopus in 2019, Seccl has seen impressive growth. Now supporting over 190,000 investors as well as managing more than £13.4B in funds through its platform. With this, Seccl is well on track to power even more businesses and as it continues to grow, its mission to disrupt the industry with smarter, scalable solutions is only growing in momentum.
Steph
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Flexible/hybrid working: We don’t prescribe when or how many days you come into the office. It’s what you deliver that’s important
- Events and socials: Twice-yearly all-company offsites, regular team socials and plenty of non-work activities – from gigs to sporting activities – to get stuck into
- Private medical: Access GP and other health and dental appointments work through private medical insurance
- Focus on mental health: Your wellbeing is more important than work. We offer free and confidential access to therapy if you need it
- Long-service award: A month’s fully-paid sabbatical when you’ve worked here for eight years (we’re part of Octopus, after all)
- The usual stuff: 27 days’ holiday (plus religious holidays and your birthday), Cycle2Work scheme and workplace pension
Company values
- Never settle
- Take ownership
- Be generous and candid
Company HQ
Holborn, London, UK
Articles
Leadership
David Ferguson
(CEO)Joined Seccl in 2022 as CEO. Prior to that, they spent 15 years as the CEO of Nucleus Financial Group.
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