Solutions Specialist, Sona
£45-60k
+ Equity
More information about location
AI-powered people operating system for frontline teams
Posted today
AI-powered people operating system for frontline teams
101-200 employees
Posted today
£45-60k
+ Equity
More information about location
101-200 employees
Company mission
To solve the unique challenges of frontline work with truly intelligent AI that empowers every employee.
Role
Who you are
- This is a hands-on, technical role requiring problem-solving skills and deep product expertise
- If you enjoy solving complex technical problems and working cross-functionally, we’d love to hear from you
- You have a strong understanding of data flows and keen attention to detail
- You’re a proactive learner, able to rapidly pick up new systems and processes as the product evolves
- Experienced in key technical tools: SQL for data extraction, config and UAT, advanced Excel/Sheets for data manipulation and automation, and ideally JSON for configuration (or willingness to learn)
- You’re customer-centric, with strong communication and stakeholder management skills
- Capable of presenting to groups and delivering training
- You’re eager to become a Sona expert over time
What the job involves
- As a Solutions Specialist, you will be responsible for configuring the Sona platform to meet customer requirements, ensuring a smooth and successful implementation
- Working within a dedicated pod alongside a Project Manager and Solutions Architect, you will manage multiple implementations, translating specifications into a fully functional system while collaborating with customer and internal teams
- You will troubleshoot challenges, ensure seamless system operation, deliver training to customers, and provide insights to the Product Team to enhance our platform
- Customer Data Management: Use and adapt Sona’s templates to collect, clean, and migrate customer data, ensuring accuracy through validation and collaboration
- System Configuration: Configure Sona based on the Solution Design spec using internal tools, data upload methods, and coordination with Product and Engineering
- User Acceptance Testing (UAT): Run UAT with customers, adjust configurations based on feedback, and maintain the Solution Design Document
- Training: Deliver Train the Trainer sessions for system admins, both in-person and virtually, and provide ongoing Q&A support for managers
- Hypercare Support: Provide troubleshooting, final configurations, and data loads before transitioning customers to Customer Success and Support
Salary benchmarks
Our take
80% of people don’t work at desks, but the technology for deskless workers only attracts 1% of all enterprise software investment. Consequently, little software has been designed to benefit the frontline. Sona is a workforce technology startup setting out to help solve this issue, building an all-in-one platform specially designed to empower frontline workers and help their employers retain staff and operate more efficiently.
By using its app, users can view and claim shifts, communicate with their colleagues, and book holidays. Moreover, Sona has additional modules for HR, Payroll, and Engagement, so customers can manage all of their people operations in one place, or integrate with their existing tools.
Sona is an early-stage startup, yet already counts big names across Social Care, Hospitality, and the Charities sector who have combined to book millions of shifts on the Sona platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Autonomy
"Sona strikes a good balance between giving me the trust and autonomy to do my best work, while being on hand to support and unblock me where..."
Funding (last 2 of 3 rounds)
May 2024
$27.5m
SERIES A
Mar 2022
$7m
SEED
Total funding: $36.7m
Company benefits
- Share options
- Remote first and flexible working
- 35 days annual leave (25 days standard plus 10 flexible public holiday days)
- Pension contributions matched up to 5%
- Enhanced parental leave & pay - 26 weeks full pay primary parent / 8 weeks full pay secondary parent
- Co-working space stipend (if you don't live in London)
- Quarterly all expenses paid team retreats
- The latest Macbook and equipment for your home office
- Professional development budget
- Unlimited free books
- Comprehensive health insurance via Bupa
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Ben Dixon
(Co-Founder & CTO)Previously Associate - Consulting at PWC and Software Engineer at Thorlabs. Also, Co-Founder & CTO at Catapult Ventures Limited for 6 years.
Oli Johnson
(Co-Founder)Previously Associate at NEO Capital and Investment Manager at Baugur Group. Co-Founder at Catapult for 6 years.
Steffen Wulff Petersen
(Co-Founder)Previously Investment Banker at Goldman Sachs for 2 years. Since then has been Co-Founder & Managing Director at Lazada Group and Co-Founder at Catapult.
Diversity, Equity & Inclusion at Sona
- Fully remote work and total control over your schedule means you can excel at Sona no matter where, when, or how you like to work. We also offer extended parental leave to everyone.
- We're partnered with the Women in Tech Forum, a membership platform dedicated to supporting and accelerating the careers of women. Optional memberships are available to all women and allies at Sona to access their wide range of events, masterclasses, articles, and more.
- Salary transparency across all of our job postings means your offer is based on your experience and interview performance, not your previous salary or your negotiating skills.
- We use structured interview processes and assessment criteria to remove as much bias from our process as possible
- We do all of our collaborative work in public channels, which means everyone gets a say and the recognition they deserve, and nobody's out of the loop.
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