Lead Member of Technical Staff, Salesforce

• You are a deep thinker with a natural curiosity to learn our customers’ business and a dedicated advocate for great customer experience and world-class quality at scale in a complex modern microservices environment
• A related technical degree required
• 10+ years of experience in Development, performance and quality of very complex products with many micro services and dependencies
• 2+ years of Experience of AI/ML Technologies - A2A and MCP protocols
• 5+ years of experience in quality/performance engineering, systems optimization, or backend/frontend diagnostics with a lot of microservices
• 5+ years of experience with microservices, and distributed systems in cloud environments Cloud & infrastructure skills (Kubernetes, Docker, AWS/GCP/Azure)
• Proficiency in performance fundamentals:
• Frontend: Browser rendering, JavaScript optimization, and network analysis
• Backend: SQL performance analysis, query tuning, indexing, and caching strategies
• Hands-on experience with tools such as JMeter, Gatling, Chrome DevTools, YourKit, and Java Flight Recorder
• Scripting expertise in Python, Bash, or Node.js, with the ability to create automation tools and pipelines
• Familiarity with AI-driven tools or agents for performance monitoring, log analysis, or auto-diagnosis
• Ability to interpret performance data, pinpoint root causes, and clearly communicate findings
• Knowledge of data concepts related to relational databases and NoSQL stores
• Excellent written and verbal communication skills

Desirable

• As a member of the Salesforce, Integration Cloud (MuleSoft) Team, you will use Agile methodologies to plan, coordinate, and lead software projects that result in delightful experiences for customers
• You will also have a strong analytical mindset and will drive actions at the right level to ensure that we can maximize engineering productivity while delivering a stable, secure, and performant experience to our customers
• Finally, you will be responsible for clear and courageous communication at all levels about the delivery risk and quality outlook of our products
• Leverage your AI/ML skills for enabling Agentic workflows and Agentic vision
• Be part of one or more development Scrum teams and own multiple features in their product area, including complex or highly ambiguous features with highest quality and performance
• Develop a broader understanding of platform and applications and an in-depth understanding of product areas that their Scrum teams
• Become a “go-to” person on the scrum team for Functional and Performance understanding. Interface with customers to understand real-life usage and cross-functional aspects to develop and automate test plans for Critical User Journeys and End-to-End Scenarios, improve the customer performance reduce customer bugs and incidents and improve customer experience
• Work closely with cross-functional teams across geographies and support Scrum teams to ensure thorough testing of Functionality and End-to-End scenarios and performance
• Work closely with senior developers, PM, and UX to ensure features are delivered to meet business and quality requirements
• Troubleshoot production issues and develop test strategies to avoid these incidents
• Do the right thing, always, for our customers
• Monitor product and feature-level quality health metrics (testability, test health, test coverage, etc.)
• Be responsive to bugs and prioritize customer investigations