Software Engineer, Whatnot
Customer Experience Engineering
$158-205k
+ Equity
Live stream platform & marketplace for collectibles
Open for applications
Live stream platform & marketplace for collectibles
501-1000 employees
Open for applications
$158-205k
+ Equity
501-1000 employees
Company mission
Whatnot missions is to enable anyone to turn their passion into a business and bring people together through commerce.
Role
Who you are
- We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here
- As our next Software Engineer on the Customer Experience team, you should have 6+ years of generalist software development experience in high-growth startups
- Bachelor’s degree in Computer Science, a related field, or equivalent work experience
- You have keen product and customer sense. You’ll impact customers globally and be crucial in Whatnot earning their trust. You first think about users, rather than the best technical solution
- Rapidly write and ship high-quality code, and are excited to pick up new technologies and languages in areas of the stack you’re unfamiliar with
- We primarily use Python, Elixir, React, JavaScript, Swift (iOS), and Kotlin (Android), although these aren’t prerequisites
- An interest or experience in Machine Learning solution development
What the job involves
- You’re going to be our next engineer building the fundamental Seller, Order and Support experiences for all Buyers and Sellers
- You’ll build products end-to-end which power core buyer and seller experiences at Whatnot
- You’ll implement more helpful customer order and shipment experiences, LLM-based chat functionalities, classification and automation flows, and tools to enhance Whatnot's usability for our vast customer base
- Have direct influence over core business metrics with the goal of increasing retention, CSAT and DSAT scores as our product continues to scale
- Build from scratch reliable core data flows ensuring world-class user experience across the entire product landscape
Our take
The collectible toy market is large, and Whatnot has built a unique social platform that enables sellers to use livestreams to showcase their products and reach more buyers. The company’s focus is on collectible toys, some of which are rare and can cost thousands of dollars, and has also expanded to sports cards.
The idea of Whatnot was led by buyer trends. Instagram's live feature became a popular place for selling toys and trading cards, but of course was not set up to facilitate bidding or handling payments after a sale occurs. Whatnot combines live showcasing with follow-up sale capabilities, thus serving the community in a more novel way than established collectibles market players such as eBay.
The company has grown fast. It was established in 2019 and has already expanded from its original category - Funko Pop figurines - to Pokemon cards, pins, sports cards, and many more. There is still plenty of scope for expanding into new categories, as the company aims to establish itself as the go-to for this large niche, which will be facilitated by the strong levels of funding that Whatnot has raised.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
54% employee growth in 12 months
Company
Employee endorsements
Hard working team
"Everyone here puts in the work. It's refreshing to work on a team where everyone is carrying their weight and lifting each other up. The work ethic..."
Funding (last 2 of 6 rounds)
Jul 2022
$260m
SERIES D
Sep 2021
$150m
SERIES C
Total funding: $484.2m
Company benefits
- Wellness: Health, dental, vision, and life insurance plans. We also cover some of the cost for your dependents as well.
- Compensation: Full-time Whatnauts receive equity, a WFH stipend to support your remote workspace and a monthly stipend to dogfood the app.
- Recharge: Flexible Time Off policy, holiday week off at the end of year, and paid parental leave after 1 year with us.
- Flexibility: Remote-first work culture. We provide a working environment where you're in charge of your time and schedule.
Company values
- Always listen to customers
- Move uncomfortably fast
- Prioritize impact ruthlessly
- Own everything and nothing
- Set crazy goals
- Provide extreme transparency
- Optimize for the upside
- Team over ego
- Figure it out
- Deeply understand why
- Have fun & be nice
Company HQ
Marina del Rey, CA
Articles
Leadership
Grant LaFontaine
(Co-Founder & CEO)Former Product Marketing Manager at Google, Project Manager at Facebook. Also co-founded Kit.
Logan Head
(Co-Founder)Experience in Engineering, including at Maker's Row, Factr, and Flight Club. Former Senior Product Manager at GOAT.
Salary benchmarks
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