IT Operations Manager, CoreWeave

• This role requires strong operational judgment, technical fluency, and the ability to lead through ambiguity in a fast-moving environment
• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments
• 1–3 years of experience managing or leading IT support teams
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience
• Experience administering or working with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR)
• Experience improving processes and driving operational efficiency within a support or IT environment
• Strong communication and interpersonal skills, with the ability to partner effectively across teams
• Comfortable balancing hands-on involvement with team leadership responsibilities
• Experience building documentation, playbooks, and repeatable operational processes
• We believe in investing in our people and value diverse experiences—even if you don’t meet every requirement. You may be a great fit if:
• You enjoy building scalable, reliable IT support systems that grow with the business
• You’re motivated by improving processes, reducing friction, and increasing operational efficiency
• You take pride in developing people and creating high-performing, service-oriented teams
• You’re comfortable navigating ambiguity and making decisions that improve long-term outcomes
• This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency

Desirable

• IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company
• The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity
• As an IT Operations Manager, you will lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization
• This role blends people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth
• You will manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation
• You’ll work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy