IT Analyst, Hazel Health

• The ideal candidate will have a strong understanding of both business processes and technology, with the ability to translate user needs into effective IT solutions
• Bachelor's degree in IT, Computer Science, related field, or equivalent work experience
• 4 years of professional work experience
• 3+ years of experience in an IT or similar role
• Expert in various productivity tools, including Google Workspace, Slack, Atlassian suite, Zoom, and ZenDesk
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Proficient in system analysis, design, and documentation
• Experience with relevant technologies, tools, and methodologies
• Ability to manage multiple tasks and prioritize effectively
• Demonstrated accountability to your customers and teammates

Desirable

• The IT Analyst II will be responsible for supporting, analyzing, designing, implementing, and maintaining information systems to meet the business requirements of internal and external stakeholders
• User Support and Training:
• Provide support to end-users, troubleshooting issues and ensuring efficient use of IT systems
• Develop and deliver training programs to enhance user understanding and adoption of new technologies
• Documentation:
• Create and maintain comprehensive documentation for systems, processes, and configurations
• Prepare user manuals, training materials, and technical documentation
• Collaboration:
• Work closely with cross-functional teams, including developers, system administrators, and project managers
• Collaborate with business analysts and other IT professionals to ensure alignment with organizational goals
• Requirements Gathering:
• Collaborate with business stakeholders to understand their requirements and translate them into detailed specifications
• Conduct interviews, surveys, and workshops to gather and document user needs
• System Analysis and Design:
• Analyze existing systems and processes to identify opportunities for improvement and optimization
• Design and document system architecture, workflows, and data models
• Implementation and Testing:
• Collaborate with development teams to implement and deploy IT solutions
• Conduct testing and quality assurance activities to ensure the functionality and performance of developed systems
• Budgeting and Vendor Analysis:
• Support the analysis of the IT budget, contributing to cost projections, monitoring actual expenses, and identifying opportunities for cost savings
• Assist in evaluating relationships with IT vendors, analyzing contracts, tracking software licenses, and assisting with renewals from an analytical standpoint