Customer Activation Manager, Ramp

• Minimum 10+ years of experience in implementation, activation, or customer success in a B2B organization
• Experience managing strategic enterprise customer relationships with numerous stakeholders
• Experience running complex technology transformation projects with multiple workstreams, leveraging exceptional project management and time management skills
• Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns
• Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Ability to anticipate customers’ needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Desirable

• Customer Activation Managers at Ramp strive to deliver value to our customers and revenue for our business by implementing Ramp’s products for newly closed customers
• As an early member of the team, you will have the opportunity to help build and refine Ramp’s activation methodology for our most strategic customers, which fuels our growth
• Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers
• Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams
• Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices
• Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
• Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative
• Become an expert in the full range of integration and configuration options for Ramp’s suite of products
• Assist customers with change management, and help run custom trainings for their organizations
• Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary
• Balance priorities and multiple tasks supporting implementation, follow-up, cross-functional collaboration, and proactive outreach