IT Support, Booking.com
IC - C
More information about location
5 days a week in office
Leading travel accommodation and experiences marketplace
Be an early applicant
Leading travel accommodation and experiences marketplace
1001+ employees
Be an early applicant
More information about location
5 days a week in office
1001+ employees
Company mission
To shape the future of travel through cutting edge technology, to make it easier for everyone to enjoy amazing experiences wherever they go.
Role
Who you are
- Demonstrable IT Support Technician experience, including customer-facing support and advanced troubleshooting in an enterprise or corporate environment
- Good working knowledge of configuring, supporting and diagnosing Windows or Apple operating systems; experience with both is a strong advantage, while experience with one is acceptable
- Experience supporting desktop hardware, laptops, peripherals, mobile devices and phones across a variety of user environments
- Experience with Google Workspace and Microsoft Office in an enterprise environment, plus a working understanding of networking such as Wi-Fi and LAN
- Experience using an ITSM or ticketing system to log, prioritise, escalate and resolve issues; ServiceNow and Jira experience is desirable
- Excellent written and verbal English communication skills, with a customer-centric approach and the ability to explain technical information clearly to people at all levels
- A self-motivated team player who can work independently, stay calm under pressure, learn quickly, take ownership and prioritise effectively; ITIL v4 knowledge or relevant certifications such as CompTIA, CCNA or MCSA are desirable
What the job involves
- Within Central Technology, Booking
- Com’s enabling technology department, IT Support is the first point of contact for employee technology issues
- As an IT Support Technician in our Amsterdam office, you’ll provide hands-on and remote support for laptops, desktops, software, phones, accounts and other workplace technology, helping colleagues stay productive
- This is a full-time, 100% on-site service-desk role on a one-year fixed-term contract, with the possibility of a permanent position after the first year
- You’ll work closely with colleagues and local stakeholders, own issues through to resolution, and contribute to knowledge-base content that helps support become faster and more consistent
- Provide face-to-face, phone and email technical support to Booking.com employees, diagnosing and resolving issues across desktops, laptops, software, phones, accounts and other workplace technology
- Own support tickets from start to finish, keeping users informed of progress and expected resolution times through approved communication channels
- Configure and prepare computer hardware, maintain user accounts, and support mobile devices, peripherals and local workplace technology
- Carry out local on-site maintenance tasks and liaise with local stakeholders to help keep business operations running smoothly
- Troubleshoot issues using a logical, methodical approach, balancing and prioritising multiple requests according to urgency and business impact
- Document solutions and contribute to the IT knowledge base so that support becomes more consistent, reusable and efficient
- Collaborate with the wider IT Support team, identify the right stakeholders for complex issues, and contribute to team activities such as onboarding or recruitment when requested
Our take
Booking.com has established itself as a leading digital travel company. The company reaps the benefits of its status in the market and is currently in a stronger position than its up-and-coming competitors such as Expedia, Trivago and Trip.com. Airbnb represents the sharing economy and acts as a disruptive force in this market but still has ways to go to compete with Booking.com.
In recent years, there has been considerable growth in the number of travellers wishing to travel more sustainably. And Booking.com is well positioned to attract these consumers, having introduced a Travel Sustainable badge on their platform which over 100,000 properties have achieved for their sustainability efforts.
The company was originally founded with a core focus on hotels, and the platform now offers more than 31M accommodation listings. It has also expanded into different services, including flights, car rentals, and attractions.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- Free access to Headspace for you and your loved ones
- Global Employee Assistance Program
- Meditation and Breastfeeding rooms at the office
- Booking Cares - 2 days per year to volunteer and learn
- Life insurance
- Disability insurance
- Pension plan
- Annual paid time off
- Parental leave - 22 weeks
- Grandparent leave - 10 days
- Care leave - 10 days
- Bereavement leave - up to 4 weeks
- Anniversary leave
- Working from Home Furniture and Ergonomic Support
- Working from Abroad - up to 20 days per year
- Discounts & Wallet credits to spend on our products
- Upgrade to Booking.com Genius Level 3
- Friends & Family Booking.com discount vouchers
- Free access to online learning platforms
- Development and mentorship programs to support career growth
- Access to trainings and workshops
- Team development opportunities
- Local discount programs
- Game rooms in offices
- On-site meals, coffee and snacks including vegan options
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Glenn Fogel
(CEO)Previously Vice President at Morgan Stanley. They joined Booking Holdings in 2000 and have held several high profile and executive positions since. They are currently the President and CEO
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