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ASAPP
AI cloud for contact centres
- 201-500 employees
- B2B
- Artificial Intelligence
- Customer service
- SaaS
- Automation
- Cloud Computing
- World Trade Center, New York, NY
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Company mission
ASAPP's mission is to push the boundaries of AI and CX performance.
7% employee growth in 12 months
Our take
With around 70% of purchases driven by customer experience, call centres are an important part of many large companies' sales operations. But call centres have a problem retaining skilled agents, with high pressure and workloads leading to a turnover rate more than double other workforces. ASAPP is aiming to fix that by providing AI tools to support call centre agents by reducing their data entry and reporting workload.
ASAPP is by no means alone in this space, with other startups such as Lang, Gong and Cogito entering the AI call-centre market along with growing interest from giants such as Amazon and Google. But its early start (ASAPP was founded in 2014) and focus on development of its NLP models gives it an edge that it seems set to retain, with a client base consisting of enterprise companies such as jetBlue, EY and American Airlines.
ASAPP raised a large amount of funding in 2022, which it has been using to focus on expansion. It is also doubling down on AI research and development of its models. With one survey suggesting that over half of tech and multimedia businesses intend to invest in contact center AI tech in the near future, ASAPP is in a good position to shape the industry as it continues to develop.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Daily catered meals
- Parental leave, including adoptive and foster parents
- Training programs and career development opportunities
- Fitness and wellness stipend
- 401k matching
- Work from home opportunities
- Comprehensive medical, vision, and dental insurance
- Mental well-being benefits
- 3 weeks paid time off (increases with tenure) and unlimited sick leave
Company values
- Customer driven
- Ownership
- Grit
- Teamwork
- Innovation
- Excellence
Funding (last 2 of 3 rounds)
May 2021
$120m
SERIES C
May 2020
$185m
SERIES B
Total funding: $380m
This company has top investors
Leadership
Gustavo Sapoznik
(CEO)Studied at the University of Chicago, before founding ASAPP in August of 2014.