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Level AI
AI & natural language understanding (NLU) for call centers
- 101-200 employees
- B2B
- Artificial Intelligence
- Enterprise
- Analytics
- Customer service
- SaaS
- Automation
- Old Mountain View, Mountain View, CA
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Company mission
To blend human and machine intelligence to transform customer experiences.
Few candidates hear
back within 2 weeks
Our take
Contact centres are vital for businesses, but they face challenges like high turnover, low efficiency, and managing large volumes of customer interactions,. Traditional methods often fall short in improving service quality and securely handling customer data.
Level AI addresses these challenges with AI-powered tools that enhance contact centre operations. Using generative AI and large language models (LLMs), the platform analyzes customer conversations, provides real-time agent support, and automates tasks like quality assurance and sentiment analysis.
Having recently landed significant funding, the company is ready to expand its team and further innovate. With these resources, level AI is set to make even bigger waves in the contact centre world, helping businesses improve customer interactions and boost efficiency.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Equity
- Unlimited paid vacation
- Remote work options
Company values
- Travel to Customer: Solve the customer’s problems, meet where they are and let their agenda set our agenda
- Innovate for Customers: Don’t solve hard problems because they are cool. Solve them only when they solve customer’s pain
- Speed: Speed solves many problems. Enables more shots at goal while keeping us on our toes
- Be Bold: While planning we also dream big. We punch above our weight in our targets and plans
- Bar Raising Hires: With every new teammate we seek to raise the bar of the team. Choose for culture as much as competence
- Create Owners: We nurture ownership and accountability. Single minded focus married with talent can create magic
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
This company has top investors
Leadership
Ashish Nagar
(CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
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