Level AI
Human-quality AI for every customer interaction
- 201-500 employees
- B2B
- Artificial Intelligence
- Enterprise
- Analytics
- Customer service
- SaaS
- Automation
- Old Mountain View, Mountain View, CA
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Company mission
To blend human and machine intelligence to transform customer experiences.
Our take
Contact centres play a critical role in modern businesses, yet they continue to face persistent challenges such as high staff turnover, operational inefficiencies, and the pressure of managing large volumes of customer interactions. On top of this, traditional approaches often struggle to consistently improve service quality while also ensuring customer data is handled securely.
Level AI addresses these issues with AI-powered tools designed to enhance contact centre operations, By leveraging generative AI and large language models (LLMs), the platform analyses customer conversations, delivers real-time support to agents, and automates processes such as quality assurance and sentiment analysis.
Following a significant funding round in 2024, the company announced plans to expand its team and accelerate product innovations. With this foundation, Level AIremains focused on helping organizations strengthen customer interactions and drive greater efficiency across their contact centre operations.
Kirsty
Company Specialist at Welcome to the Jungle
Funding (last 2 of 4 rounds)
Jul 2024
$39.4m
SERIES C
Mar 2022
$20m
EARLY VC
Total funding: $74.4m
This company has top investors
Leadership
Ashish Nagar
(Founder & CEO)Previously a Product Manager at Amazon Alexa's Conversational AI Team. Worked as Director of Product & Business at both Relcy, Inc. and Kinestral Technologies Inc. Also worked as a Venture Capitalist at Investor Growth Capital and was a Senior Associate at The Boston Consulting Group.
Jobs (3)
Operations & Strategy
Sales & Account Management