Marketplace Operations Manager, Checkatrade
Trade Success
+ Annual bonus scheme
4 days a week in office (Kings Cross, London)
Online marketplace for home improvements and repairs
Job no longer available
Online marketplace for home improvements and repairs
201-500 employees
Job no longer available
+ Annual bonus scheme
4 days a week in office (Kings Cross, London)
201-500 employees
Company mission
To be a modern online marketplace working towards becoming the trusted foundation of every home by connecting people with trades and tools to make home improvements easy
Role
Who you are
- If your background is a blend of analytics, automation, customer success and operations then this is the perfect fit. Do you have a analytical mindset
- Are you driven by success?
- Degree in Business/Economics, STEM, or similar. You'll couple this with a proven track record of operational and analytical experience gained in a marketplace business, big tech, or top-tier consulting firm
- Advanced proficiency with SQL and Excel for everyday analysis, low-code/no-code/AI-enabled automation tools to 10-100x processes and good written communication skills
- Talented at simplifying the complex, you’ll distil complex marketplace dynamics into clear actions whilst bringing your stakeholders along with you
- Ability to balance long-term strategic thinking whilst ensuring flawless execution with a strong bias for action
- Experienced in designing robust experiments, measuring adoption, and engagement on new products and processes
What the job involves
- To accelerate our growth, we have an exciting newly created opportunity for an experienced (Senior) Manager to join the Marketplace Operations team with a focus on Trade Success
- You will ensure our existing members are seeing positive value from their membership in a way that supports a positive flywheel within the marketplace
- You’ll work to support trades being successful on our platform, helping them help themselves through scalable automations, tools, processes and CRM journeys, addressing both their ROI and Marketplace Health
- You’ll work closely with product, data, marketing, CRM, and sales & AM teams to align programmatic customer success strategies with business goals and customer expectations
- Reporting to the Marketplace Director, you’ll play a key role in defining and implementing Trade Success frameworks to improve business performance
- This includes working very closely with cross-functional teams to ensure we provide exceptional value to our customers whilst growing revenue and profitability
- Key areas you'll be involved in include process design, automation and optimization, ensuring we have the right toolkit of proven trade success levers in place to address supply and demand gaps and trade ROI
- You’ll work with stakeholders across the business to ensure successful adaptation across the business and maintain a close feedback loop
- You’ll also define KPIs to measure the success of the marketplace health and regularly report on results
Salary benchmarks
Our take
Checkatrade created the online market for searching, engaging, and reviewing tradespeople back when the digital age was just beginning. Now a household name, it's on a huge growth journey to once again lead the market in every home improvement project seamlessly for both consumers and tradespeople, through its end-to-end digital marketplace. Put simply, Checkatrade connects people with highly skilled, quality tradespeople - and the trades with the tools they need to do their jobs.
Checkatrade has ambitious plans for expansion and innovation. It offers the agility of a start-up with the reassurance of an established organisation and has a team of more than 500 working flexibility from both Portsmouth and its R&D Hub in the heart of Kings Cross.
Recent initiatives such as launching a new quoting and invoicing tool, demonstrate its ongoing efforts to continuously improve user experience and streamline and automate operations for both consumers and trades. The company has made sure it stands out against its competitors with its commitment to trust and quality, raising standards and its dedication to customer satisfaction.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Employee endorsements
Challenging work
"Checkatrade is changing how our business works, moving from a directory to a marketplace, and this comes with it a huge amount of opportunities to..."
Company benefits
- 💰 Annual company wide bonus plan - when company wins, we all win
- 💷 Wellness cashplan- Claim back money on opticians, dentists and hospital stays so you can keep your health in check.
- 👩⚕️ 24/7 Online GP Service - Health App
- 💪 Gym membership - Pure gym membership
- 🛍️ Discounts and cashback for 100s of retailers across the UK
- 👛 Dayforce Wallet - On Demand Pay. Access your pay as soon as it's been earned with no cost!
- 🚗 Electric Vehicle Salary Sacrifice Scheme
- 💻 Smart Tech Scheme - get the gadgets you want whilst spreading the payments interest free for up to 24 months
- 👪 Family Planning support - We’ve teamed up with Apricity to provide you with support on your family planning journey.
- 😋 Free food & Drinks
- 🎉 Company events
- 🗎 Life assurance
- 🏥 Private Medical - depending on the role you may qualify for a PMI
- 👵🏽 Pension - 4%
- 👶🏿 26 Weeks full maternity pay
- 👶🏼 4 Weeks paternity pay
- 🏖️ Buy and sell holiday
- 🎗️ Charity leave - How does one week every year to support a cause close to you in addition to your annual leave sound?
- 👥 Recommend a friend scheme
- 📱 Mobile Phone Allowance
Company values
- Be All In - We are moving at pace – enjoy the journey, embrace the opportunity and own the outcome
- Always Customer Obsessed - We are testing and learning together – listen to our customer insights continuously and evolve our approach
- Do The Right Thing - We work with integrity in everything we do – do the right thing for our team and customers
- Be Bold - We are ambitious and think big – speak up and go direct to deliver our mission together
- Get It Done - We are here for exceptional outcomes – have a bias for action to deliver them
Company HQ
Islington, London, UK
Articles
Diversity, Equity & Inclusion at Checkatrade
Jo Agar (Internal Communications Manager )
- We are all about positive action and promote Equality, Diversity, and Inclusion. Whether it’s creating awareness of the benefits of a diverse and inclusive workforce, to having the right policies, processes, and training in place, we are committed to making sure that at Checkatrade each individual feels valued and accepted. We have task forces to drive our D&I agenda, we have initiatives in play to support employee wellbeing and we run regular engagement surveys to track employee satisfaction too and take action on responses.
- We’re proud to say that women make up 26% of our total tech workforce and 35% of our senior leadership team. We have an established “Women In Tech” network, who are supported to explore their tech careers and grow their influence and networks. We’re for everyone and we build together for our customers.
- We partner with She Can Code to actively drive diversity hiring.
- We run an in-house mentoring scheme aimed to support your growth with us.
- We value diverse ideas, innovation, and are focussed on inclusivity. We take a tech-first approach to removing barriers to success for our people, our consumers, and our trade members.
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