Marketplace Operations Manager, Checkatrade

Checkatrade is changing how our business works, moving from a directory to a marketplace, and this comes with it a huge amount of opportunities to build features that will make a meaningful difference to people, from both sides of the marketplace. It's an exciting time to be involved in a company looking to improve something that can make something complex and intimidating much easier.

From day 1 at the company, I've been trusted to build the teams I need to deliver ambitious goals. We're encouraged to make bold choices, both from a product and a technical perspective to ensure our product is at the level our customers expect.

Our goals for our product are ambitious, but our teams look at the goals and commit to them. Whether it's a short timeline to ensure we get to market, or a challenging problem without a clear solution, I always find it's easy to get people on board. That energy comes right from the top of the organisation, and it's great to be a part of.

I love the transparency with which colleagues at all levels operate with. It brings our mission into perspective and allows us to move as a single agile unite to overcome any challenge.

I am trusted to perform my work duties when they are due but without micro management or strict working hours. This allows me to fullfil my family duties, whilst excelling at work.

We strive to become the trusted foundation of every home, by connecting people with the trades they need to do jobs in their homes, and trades to the tools they need to run their business online.

We have doubled in size over the past three years alone and currently going after 10 x growth whilst revolutionizing the home improvements sector! You can feel the pace and the excitement of how we are on a cusp of creating a product and proposition that is genuinely going to have an impact on every day life of both consumers and trades people.

The Executive Leadership Team here at Checkatrade are industry experts in their field. They genuinely care about creating a high talent density environment where everyone has an opportunity to flourish. We have a bi-annual promotion cycle, regularly recognition as well as mentoring scheme and opportunities for learning.

The leadership and the business will lean on and trust my expertise in my field. As a tech and product led business the nature of the work we do is highly collaborative and there is a sense of working together to create value for our customers. I've also noticed that there is a real appreciation across the business for how teams across the business are pulling together. "Thank you - I really appreciate your input" is something you hear daily. It's really refreshing!

Checkatrade is on a growth journey and there is ample opportunity for professional growth. My manager (and most) is supportive and we have regular check-ins to review growth plans and what needs to be done to achieve them.

As Checkatrade is currently undergoing a business transformation into a marketplace, there is a lot of work to be done and there is a strong focus on problem solving, balancing speed and quality.

The people at Checkatrade are friendly and approachable. it's a great environment to do things together. Also fortunate to call some colleagues friends.

Our new CEO, Jambu, has set a very clear and ambitious mission for how we can grow as a company, and has secured the investment required for us to achieve this vision. It's great to be in an environment where the company knows where it wants to get to, but is open on how to get there.

We are a company with a secure customer base that is trying to achieve the level of change usually reserved for a start-up. We have a ton of resources to leverage, but there are also unique challenges to dealing with an established organization.

At the end of the day we spend so much of our lives at work, it's nice when you feel like all that effort made an impact. At Checkatrade what we do is help people improve their lives by helping them improve their homes. We know that at the end of the day people love their home more as a result of the service we provide, and that's very fulfilling.