Support Engineer, Rutter
+ Ownership & stake in the company
API for commerce, accounting & payments
Open for applications
API for commerce, accounting & payments
21-100 employees
Open for applications
+ Ownership & stake in the company
21-100 employees
Company mission
To empower businesses with new commerce and financial experiences.
Role
Who you are
- We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved
- Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API
- Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby
- Love working with customers and helping them be successful
- Love asking lots of questions
- Be unsatisfied until the customer problem is well solved
- Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus
- 2+ years of engineering experience or 4+ years of technical support experience
What the job involves
- We have a very ambitious charter and complex customer demands, but we are still building the foundation of the team that can help us win. That’s where you come in. We are looking for our first dedicated technical support engineer, who’d be the primary owner of providing technical support for all our customers
- You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers
- There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities
- Own first level of technical support for all our customers
- You’ll triage all incoming support issues in a timely manner during business hours in your local timezone (9am-5pm), and urgent issues from some select enterprise customers
- You'll work on tooling and customer-facing functionality to help customers be more successful using our product
- Collaborate with product, engineering and the broader organization to improve Rutter’s product offering
Our take
Rutter is on a mission to enable new commerce experiences. The company offers a universal API for reading and writing data across different commerce platforms. In doing so, it accelerates the development of new commerce and financial services by removing the complexities of dealing with different eCommerce storefronts, payment processors, and accounting systems.
As an example, if a company wanted to serve merchants and SMBS across Shopify, Amazon, and BigCommerce, they would have to build integrations for each platform one at a time. Rutter’s API removes the need to do so, saving valuable engineering hours and maintenance costs.
In 2022, the company received funding to accelerate its progress in becoming the infrastructure for the world’s commerce applications, investing in scaling out its engineering and go-to-market teams in preparation for expansion. With this in mind, it can be expected the company will be seeking growth soon, and it will be interesting how it sets about these expansion efforts in the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-45% employee growth in 12 months
Company
Company benefits
- A fast-paced, collaborative environment
- Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend
- 100% medical, dental, and vision coverage
- 16 weeks of paid parental leave
- A stipend to buy your laptop and set up your home office
- 401K match
- Ownership & stake in the company
Company values
- Grow Humbly - Learning and growing are top priorities. Everyone has something to learn from others. Feedback is welcome
- Give More Than You Take - Prioritize the team and customers first. Be a coach, enable others, give feedback, and have empathy for other people internally or externally. Leave a better mark on the world than when you first started
- Do More with Less - We are efficient, we empower people to take on as much responsibility as they can. We prefer to under hire and give more ownership than over hire and give less ownership. Anyone in the company should be able to make an outsized impact regardless of where they are in the company
Company HQ
NoHo, New York, NY
Articles
Leadership
Eric Yu
(Co-Founder)Previously served as a Software Engineer for Blend and PatientBank, and as a Front End Engineer for Facebook and Instagram.
Peter Zhou
(CEO & Co-Founder)Previously served as a Software Engineer for Atrium, and interned at Facebook.
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