Support Engineer, Rutter

Salary not provided

+ Ownership & stake in the company

SQL

TypeScript

Python

Ruby

Postman

REST API

Junior, Mid and Senior level

Remote from Europe

API for commerce, accounting & payments

Job no longer available

API for commerce, accounting & payments

21-100 employees

B2BPaymentsAPIAccountingAutomation

Job no longer available

Salary not provided

+ Ownership & stake in the company

SQL

TypeScript

Python

Ruby

Postman

REST API

Junior, Mid and Senior level

Remote from Europe

21-100 employees

B2BPaymentsAPIAccountingAutomation

Company mission

To empower businesses with new commerce and financial experiences.

Job

Company

Role

Who you are

We want someone who is a stickler for attention to details and someone who is not satisfied until a problem is well solved
Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API
Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby
Love working with customers and helping them be successful
Love asking lots of questions
Be unsatisfied until the customer problem is well solved
Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus
2+ years of engineering experience or 4+ years of technical support experience

What the job involves

We have a very ambitious charter and complex customer demands, but we are still building the foundation of the team that can help us win. That’s where you come in. We are looking for our first dedicated technical support engineer, who’d be the primary owner of providing technical support for all our customers
You’d be working very closely with our customers, product, and engineering teams to solve technical problems faced by our customers
There are lots of interesting and problems to solve here. Almost too many. As such, you’d be provided space to spread your wings and go for reach goals that interest you beyond your primary responsibilities
Own first level of technical support for all our customers
You’ll triage all incoming support issues in a timely manner during business hours in your local timezone (9am-5pm), and urgent issues from some select enterprise customers
You'll work on tooling and customer-facing functionality to help customers be more successful using our product
Collaborate with product, engineering and the broader organization to improve Rutter’s product offering

Our take

Rutter is on a mission to enable new commerce experiences. The company offers a universal API for reading and writing data across different commerce platforms. In doing so, it accelerates the development of new commerce and financial services by removing the complexities of dealing with different eCommerce storefronts, payment processors, and accounting systems.

As an example, if a company wanted to serve merchants and SMBS across Shopify, Amazon, and BigCommerce, they would have to build integrations for each platform one at a time. Rutter’s API removes the need to do so, saving valuable engineering hours and maintenance costs.

In 2022, the company received funding to accelerate its progress in becoming the infrastructure for the world’s commerce applications, investing in scaling out its engineering and go-to-market teams in preparation for expansion. With this in mind, it can be expected the company will be seeking growth soon, and it will be interesting how it sets about these expansion efforts in the coming years.

Steph

Company Specialist at Welcome to the Jungle

Company

Company benefits

A fast-paced, collaborative environment
Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend
100% medical, dental, and vision coverage
16 weeks of paid parental leave
A stipend to buy your laptop and set up your home office
401K match
Ownership & stake in the company

Company HQ

NoHo, New York, NY

Leadership

Eric Yu

(Co-Founder)

Previously served as a Software Engineer for Blend and PatientBank, and as a Front End Engineer for Facebook and Instagram.

Peter Zhou

(CEO & Co-Founder)

Previously served as a Software Engineer for Atrium, and interned at Facebook.

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