Onboarding Specialist, Fresha
More information about location
4+ days a week in office (Old St, London)
Booking software for beauty & wellness brands
Be an early applicant
Booking software for beauty & wellness brands
201-500 employees
Be an early applicant
More information about location
4+ days a week in office (Old St, London)
201-500 employees
Company mission
To empower beauty and wellness businesses and help millions look and feel their best.
Role
Who you are
- This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact
- Commercially minded, understanding critical needs of Partners onboarding
- Managing expectations of Partner right from the start
- Exceptionally high organizational and time management skillsExcellent oral and written communication skills
- Proficient in Excel and data cleaning an asset
- Project coordination experience or certification highly desired
- Experience working in the Beauty & Wellness sector or previous start-up/scale-up tech company environment an asset
- Ability to identify problems and opportunities as well as offer or implement actions and solutions
- Strong analytical and troubleshooting skills
- An ability to influence others through effective communication and negotiations
- Flexible and comfortable working in a fast-paced and changing environment
- Creative thinking and problem-solving mindset
- Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards
- Team player - must be happy to ‘roll sleeves up’ and assist the team whenever required
- Self-starter and highly proactive approach
- At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role
What the job involves
- Reporting into Team Lead Professional Services, EMEA and working closely with our Business Development and Account Management Teams, you will be accountable for ensuring a quality efficient build for all our Partners coming onto the Fresha Ecosystem through Inbound & Outbound channels
- Onboarding Lead time - average of 7 business days per Professional Services Specialist
- Marketplace profiles moderated - 50 per month per Professional Services Specialist
- New Partner Support - respond and train partners on SaaS adoption
- Understand our partners business requirements, and confidently communicate the Fresha Onboarding approach and project plan
- Be able to clearly articulate the Fresha Ecosystem including Fresha Pay Online, our Booking Software & the Marketplace in order to provide solutions into the Partners’ business requirements
- Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates
- Demonstrate strong attention to detail to ensure quality Fresha profiles are built for all our Partners with particular focus on activating all our payment features
- Assist our partners in representing themselves in the best possible manner on our platform
- Provide continuous quality assurance on the Marketplace to ensure this looks good at all time
- Provide sufficient guidance and documentation to ensure a seamless handover experience for the partner to Partner Success or Customer Experience teams
- Comfortable presenting information, and open to feedback
- Cover other team members Partner projects to ensure we win as a team
- Ensure efficient and accurate use of Hubspot to accurately reflect the progress of each Partner in the Onboarding pipeline whilst also tracking all activity and correspondence
- Proactively search for new features, processes & opportunities that may optimize our own internal processes, improve Partner experience and drive conversions
- Supporting partners through banking and verification processes
- Manage the logistics and troubleshooting of terminals
- This list is not exhaustive and there may be other activities you are required to deliver
Application process
- Interview Process:
- Screen Call - Video-call with a member from the Talent Team (30m)
- Skills & Experience - Video-call with PSS Hiring Team (30m)
- Technical Ability & Cultural Assessment - Panel video-call with PSS Hiring Team & CCO (60m)
- We aim to finalise the entire interview process and deliver feedback within 4 weeks
Salary benchmarks
Our take
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its centralised marketplace, while beauty and wellness businesses and professionals use its all-in-one platform to manage their entire operations through a range of intuitive software and fintech solutions.
The company has taken a different approach compared to rivals in the salon management space. Rather than charging monthly, its software is free to use, and charges when a booking is made through the system. Fresha's platform also offers a range of financial products such as point-of-sale, customer records management and marketing automation, making it an appealing option for salon operators. This has allowed the company to swiftly build a network of merchants for its marketplace, and collate over 110,000 partner businesses processing over 1 billion appointments booked to date. The marketplace also creates revenue potential for partner companies through its online bookings, building integrations with social media brands like Instagram and Facebook.
Now that Fresha has solved the chicken-and-egg problem of starting a marketplace, it is using its market position to scale quickly. It now has 100,000 partner venues and is working within 120 countries. Between 2021 and 2023, it enjoyed 190% growth in its global bookings.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
28% female employees
4% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Dec 2021
$52.5m
SERIES C
Jun 2021
$100m
SERIES C
Total funding: $195m
Company benefits
- Work from home opportunities
- Fast track career progression
- Travel coverage when visiting teammates - through workshops and social events
- A vibrant and collaborative company culture
- Company social events
Company values
- Creativity
- Unity
- Bravery
- Excellence
Company HQ
Old Street, London, UK
Articles
Leadership
William Zeqiri
(CEO)Previously VP of Technology at Dubai Holding (investment management). Digital Services Manager for New Zealand Human Rights Convention
Nick Miller
(Product Chief)Previously a Programme Manager for New Zealand Trade and Enterprise. Founded a business with William in 2005 (a strong signal of their partnership)
People progressing
Joined as a Junior Developer. Promoted to Front End Developer after 10 months.
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