Senior Associate of Operational Risk, Santander

Originations and Servicing

$93.8-165k

The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Expert level

Boston

Retail and commercial bank

Be an early applicant

Retail and commercial bank

1001+ employees

B2CB2BBanking

Be an early applicant

$93.8-165k

The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Expert level

Boston

1001+ employees

B2CB2BBanking

Company mission

To help people and businesses prosper.

Job

Company

Role

Who you are

Education: Bachelor's Degree in Business, Finance, Management, or equivalent field or equivalent work experience
Work Experience: 9+ years in Risk Management in the Financial Services industry with strong knowledge of workflow/processes and risks/controls
Strong operational risk management principles, methodologies and tools, governance principles and activity preferably in a financial services technology environment
Ability to independently operate in a complex, matrixed environment; adept at delivering and maintaining productive working relationships across business, functions, geographies and lines of defense
Advanced operational risk, process, and control validation and/or assessment skills
Ability to direct, train and guide peers, subordinates and management
Ability to handle conflict resolution with other groups to ensure appropriate accounting guidance is followed
Ability to adjust to new developments/changing circumstances
Ability to convey a sense of urgency and drive issues/projects to closure
Ability to effectively interact with the market, executive management and vendors
Ability to adapt and adjust to multiple demands and competing priorities

What the job involves

The Sr. Associate, Operational Risk is responsible for the strategic development, implementation, and effective execution of the Operational Risk (OR) program, the key program elements of which cover: internal loss, external loss, risk assessment, business impact assessments, KRIs, scenario analysis / stress testing, training, awareness, and communication, issues and remediation planning, tracking, MIS and reporting, testing, compliance, and monitoring
Analyzes, measures performance, monitors trends, defines limits according for Corporate Banking Op Risk exposures in accordance to Risk Appetite
Assist in the ongoing oversight of Corporate Banking Operational Risk (OR) Framework in support of the first line of defense
Contributes to escalation, reporting, communication to Risk Governance Forums
Helps drive culture of risk awareness
Participates in the creation and delivery of OR business-tailored training
Supports the creation, management and development of OR program strategy, policies and models within the Corporate Banking Business
Ensures adherence to the policies and procedures established by the company
Manages policy, standard definition and monitoring of policy, standard implementation, ensuring harmonization and consistency of risk policies
Monitors and manages risk/exposure and compliance with the company's policies
Identifies, manages and reports on the company's risk areas
Evaluates the adequacy and effectiveness of data, document retention, and monitors systems and business processes

Our take

Santander serves 14 million UK customers as a retail and commercial bank. Despite a mixed history, including issues with call centre service, mis-selling PPI, and anti-money laundering control failures between 2012 and 2017, Santander continues to thrive by focusing on innovation, digitalisation, and sustainable, responsible growth.

Recently, Santander has enhanced its digital and mobile services to meet the needs of modern banking customers. This includes the My Home Manager app, which provides mortgage customers with a centralised platform for their information, and increased fraud alerts to protect less digitally literate customers as they transition online. These efforts aim to connect physical and digital channels for a seamless customer experience, positioning Santander to better compete against digital banks like Monzo and Starling.

In addition to these digital advancements, Santander has joined forces with Iberpay in Spain to become inaugural participants in the European Payments Council’s One-Leg Out Cross-border Transactions Instant Scheme (OCT Inst). This initiative is set to introduce global instant transfers, further emphasising Santander's commitment to innovation and enhancing its service offerings in the digital banking landscape.