Program Manager, Inato
Offers Equity
More information about location
AI-powered patient recruitment for clinical trials
Job no longer available
AI-powered patient recruitment for clinical trials
21-100 employees
Job no longer available
Offers Equity
More information about location
21-100 employees
Company mission
To bring clinical research to each and every patient, regardless of who they are and where they live.
Role
Who you are
- Minimum 4 years of client-facing experience, with at least 2 years managing large enterprise accounts in the biotech, healthcare, or clinical trial sectors
- Demonstrated ability to build and nurture strategic relationships with enterprise clients, translating business needs into impactful solutions
- Proven ability to manage complex, high-stakes initiatives with multiple stakeholders while maintaining organization and clarity
- Familiarity with clinical trials, pharmaceutical operations, or healthcare technologies is strongly preferred
- Strong ability to learn and adopt new technologies, with experience utilizing digital platforms to deliver solutions
- Exceptional communication, problem-solving, and relationship-building skills. A commitment to ensuring client satisfaction and a proactive, solutions-oriented mindset
- Motivated by the opportunity to have a significant impact in a fast-growing, mission-driven company
- Must be based on the East Coast, US. (This is not flexible.)
What the job involves
- Inato is seeking a seasoned Program Manager with proven experience managing large enterprise customers, particularly in the pharmaceutical or clinical trial domain
- This role is critical in delivering exceptional outcomes for our customers, fostering strategic partnerships, and ensuring alignment with their clinical trial objectives
- As the primary point of contact for our customers, you will oversee all aspects of project delivery, manage client relationships (at the leadership and individual trial levels), and ensure that Inato’s platform drives measurable value
- You will collaborate closely with internal teams — such as the Site Partnership Management, Product, and Sales teams — to ensure seamless project execution and client satisfaction
- Reporting to the Director of Project Management within the Customer Success team, you will be instrumental in driving Inato’s growth by deepening client trust and expanding our footprint with Pharmaceutical customers
- Enterprise Project Setup and Delivery: Design and implement tailored project plans to meet the needs of large-scale clinical trials. Establish clear action plans to launch trials on Inato’s platform and ensure objectives and deadlines are met
- Stakeholder Coordination: Lead cross-functional coordination among internal and external stakeholders to deliver seamless execution for enterprise clients. Proactively track and report progress to maintain alignment
- Risk Management: Identify and mitigate risks in project timelines and deliverables, ensuring enterprise clients’ expectations are met with consistency and precision
- Strategic Account Management: Develop deep, strategic relationships with pharmaceutical clients, gaining an in-depth understanding of their organizational structure, clinical trial strategies and business objectives
- Customer Onboarding and Support: Lead the onboarding process for enterprise customers, ensuring they are fully equipped to maximize the value of Inato’s platform
- Client Satisfaction and Retention: Monitor and proactively manage client satisfaction. Address challenges with urgency, providing creative solutions that foster trust and loyalty
- Value Delivery: Clearly articulate Inato’s value proposition and guide clients in leveraging the platform’s capabilities to achieve their clinical trial goals
- Issue Escalation and Resolution: Act as the escalation point for client challenges, driving swift resolutions to maintain client confidence
- Sales Collaboration: Partner with the Sales team during the pre-award phase to design tailored solutions that meet enterprise clients’ needs and support deal closure
- Product and Marketing Feedback: Collaborate with Product teams to ensure client feedback informs platform enhancements, and work with Marketing to refine client-facing materials and support the creation of account-based marketing initiatives and client case studies
- Process Improvement: Refine and enhance Inato’s project management processes to build a robust and scalable project management practice in collaboration with the Director of Project Management
Our take
Inato is a platform that helps biopharmaceutical companies increase the pool of available patients engaged in clinical trials. The AI-enabled platform was built to transform the way that pharmaceutical companies and research sites like community health centres and hospitals work together to improve and accelerate clinical research. It analyses and advises on the best healthcare sites for any given study, combining trial planning, site selection and patient pre-screening into an AI-enabled network, ensuring sponsors and research sites alike can successfully deliver trials.
Inato's platform was designed to enhance the accessibility, representation, and performance of clinical trials. With thousands of research sites on its platform, the company has the power to provide life-changing trial opportunities to the patients who need them most. trial accessibility, representation, and performance, and thousands of research sites leverage the platform to bring life-changing trial opportunities to their patients.
Backed by leading global venture capital firms such as Cathay Innovation, Obvious Ventures, La Maison Partners, and Top Harvest Capital, Inato's funding has helped it scale with speed and confidence.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
6 people
Meet Julia, Senior Manager Customer Success
Our mission
Enable research sites to enroll more patients, enhance sponsor relationships, and secure more studies.Insights
Company
Employee endorsements
Inspiring mission
"As someone who has worked at clinical research sites and witnessed firsthand the limited access to trials, I joined Inato because I was drawn to its..."
Funding (last 2 of 5 rounds)
Mar 2023
$20m
SERIES A
Feb 2020
$14m
SERIES A
Total funding: $50.4m
Company benefits
- Equity
- Comprehensive health insurance
- 6 weeks of vacation for all employees + additional holidays for a total of more than 7 weeks off
- Exceptional work environment (co-working space budget, top-of-the-line equipment, etc.)
- Flexible work schedule
- Opportunity for career growth in a supportive environment
- Free books & learning materials
- Team bonding events - One annual all company off-site (3 days long)
- 16 weeks maternal leave/ 4 weeks paternal leave
Company values
- Make others successful: we are genuinely curious about how we can help our teammates and partners. We value diverse perspectives, lead with empathy, and break down silos.
- Build trust: through transparency, we build trust with sponsors, sites, and our teammates.
- Raise the bar: we set a high bar on quality and craft. This relentless drive is how we will bring clinical research to each and every patient.brace uncertainty, adapt to change and learn from failure
- Fight complexity: we simplify solutions and processes to their most essential form - without sacrificing accuracy or completeness.
- Bias for action: we focus on what matters most, move fast & iterate.
Articles
Leadership
Kourosh Davarpanah
(Co-Founder & CEO)Kourosh Davarpanah is co-founder and CEO of Inato, where he sets the company’s vision and leads the product, engineering, and AI teams. Prior to Inato, he co-founded Fleet Impact.
Liz Beatty
(Co-Founder & Chief Strategy Officer)Liz Beatty, Co-founder & Chief Strategy Officer at Inato, leads global growth across GTM, ops & customer success. She previously spent 15 years running clinical trials at Bristol Myers Squibb.
Diversity, Equity & Inclusion at Inato
- At Inato, our mission is to bring clinical research to more diverse patient populations around the world. That commitment to diversity doesn’t stop with the sites and communities we serve, it starts with us. We believe that to build truly inclusive solutions in healthcare, our own team must reflect a wide range of backgrounds, experiences, and perspectives. That’s why diversity, equity, and inclusion are woven into how we hire, how we collaborate, and how we lead. We hold ourselves to a high bar not just for excellence, but for creating an environment where everyone can thrive.
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