Account Manager, Reward
Employee share scheme available
Customer insights and loyalty-tech
Open for applications
Customer insights and loyalty-tech
201-500 employees
Open for applications
Employee share scheme available
201-500 employees
Company mission
To power the best loyalty programmes in the world.
Role
Who you are
- Account management experience, with a history of exceeding lead targets
- Strong communication skills via phone and email
- Proven creative problem-solving approach and strong analytical skills
- Strong desire and ability to move up within a sales organization
- Proficiency with CRM software
- Solid understanding of the advertising, loyalty, performance marketing / digital media space
- A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
- A convincing and influential communicator. Bright, quick thinking and self-confident
- Tight organisational and time management skills
- Great business sense and the ability to work to budgets
- Great team player
- Energy and passion for the digital marketing space
- Sociable and trustworthy
- Excellent written and spoken English
What the job involves
- You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management
- Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors
- Client Relationship Management:
- Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
- Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
- Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
- Understand client business objectives, needs and challenges to provide tailored solutions and support
- Onboarding and Implementation:
- Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services
- Strategic Planning and Growth:
- Develop and execute strategic account plans to achieve client objectives and drive business growth
- Identify opportunities for upselling and cross selling additional products and services to existing clients
- Performance Monitoring and Reporting:
- Monitor and analyse account performance providing regular reports on progress challenges and opportunities
- Conduct regular reviews with clients to ensure their needs are being met and to address any concerns
- Contract Management:
- Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
- Ensure contracts are up to date and accurately reflect the terms agreed upon with clients
- Issue resolution:
- Address and resolve any client issues or complaints quickly and effectively
- Proactively identify potential problems and implement solutions to prevent them
- Market and Industry Knowledge:
- Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
- Have a great understanding of the advertising, loyalty, performance marketing and digital media space
- Cross Team Support:
- Provide support with key tasks such as management of customer queries or forecasting for the wider team
- Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients
Application process
- Stage 1 Applied
- Stage 2 Phone Screen: This call is an informal chat to get to know you better. A member of our Talent Team will ask you questions about your application, experience and motivations specific to the role and Reward as well as some administrative questions
- Stage 3 Psychometric Assessment
- Stage 4 1st Interview
- Stage 5 2nd Interview
- Stage 6 Offer
Salary benchmarks
Our take
Reward is Europe’s largest independent bank Engagement as a Service solution platform and a leading provider of personalised card-linked offers, getting customers closer to the things they care about while ensuring banks and retailers alike benefit from more rewarding and profitable interactions.
The company’s unique data sets enable banks and retailers to understand customers’ shopping behaviours, measuring customer engagement across in-store and online sales. Reward powers loyalty programmes for some of the world’s leading financial institutions and retailers, including NatWest Group, Visa, Boots, Costa, Waitrose & Partners, Cineworld, and more.
The company has given more than £1 billion in rewards to banking customers and aims to give another £2 billion by 2025. Reward’s simple, yet powerful approach is set to remain a market leader as it transforms and powers loyalty programmes around the world.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Paid Holidays: 25 days Annual Leave (increases 1 day/year, max 30 days) + Bank Holidays + Company Holiday (additional 3 days between Christmas and New Year)
- Hybrid Working + Early Finish on last Friday of the Month
- Employee Referral Scheme
- Bonuses (Based on both personal and company performance)
- Learning & Development
- Private Healthcare & EAP Services
- Perks Including: Half Price Gym Membership, Bikes, Trainers, Discounted Spa Stays, Discounted Hotels, Access to 30,000+ National & Local Employee Discounts, and more!
- Pension Scheme (You pay 4%, We pay 4%)
Company values
- Do the Right Thing: We are genuine and generous: We go above and beyond for each other and our clients. We openly share knowledge and inspiration. We aim to give back more than we take out
- Focus on the Stuff that Matters: We are can-do and commercial. We roll up our sleeves and get stuck in. We trust each other with the responsibility and authority to make things happen. We focus our energy by keeping our eyes on the prize
- Fuel the Fire: We are savvy and spirited: we anticipate obstacles and break down barriers. We wear our curiosity on our sleeve, asking questions both big and small. We find simple and smart solutions to the challenges we encounter
Company HQ
Marylebone, London, UK
Articles
Leadership
Gavin Dein
(CEO)Current Member of the Income Generation Committee and the Fundraising Advisory Committee and former Chairman of the National Volunteer Board at NSPCC. Former Non-Executive Director at IE Music, and worked in Special Projects for Arsenal F.C.
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