Head of Customer Advocacy, Exasol
Analytics database
Open for applications
Analytics database
101-200 employees
Open for applications
101-200 employees
Company mission
To accelerate insights from the world’s data.
Role
Who you are
- 5+ years of experience in community management and customer experience
- Proven track record of building and nurturing online and/or offline communities
- Excellent communication and interpersonal skills, with the ability to connect with diverse audiences
- A deep understanding of the data and analytics market, and the challenges faced by data professionals
- Strong storytelling abilities, with experience in creating compelling content that resonates with target audiences
- Experience in developing and executing customer advocacy programs
- A data-driven mindset, with the ability to measure and analyze the impact of community initiatives
Desirable
- Experience working with developer communities
- Familiarity with social media and community platforms
- A background in data analytics or a related field
What the job involves
- The Head of Customer Advocacy and Community is responsible for building, nurturing, and fostering a vibrant customer community
- This includes identifying customer champions, showcasing their success stories, and influencing customer loyalty initiatives
- A key focus of this role is gaining deep insights into our customers, their use cases, and the business value they derive from our product portfolio
- Leveraging a deep understanding of the data and analytics market, this role drives active customer storytelling, content creation, and community-building efforts
- This enables effective engagement with customers and maintains active relationships with industry analysts and media/press, ensuring our brand and customer success stories are well-represented
- Develop and execute a comprehensive strategy to cultivate a thriving online and offline community of data professionals who love Exasol
- Identify, celebrate, and empower customer champions, showcasing their success stories and amplifying their voices through various channels
- Craft compelling narratives that demonstrate the value of Exasol's solutions, drawing from customer insights and industry trends
- Organize engaging events, webinars, and community calls that encourage knowledge sharing and collaboration among our users
- Develop and manage programs that inspire customers to share their experiences and become active promoters of Exasol
- Gather and analyze feedback to inform product development and ensure our solutions meet the evolving needs of the market
- Partner with Sales, Marketing, and Product Management to ensure alignment and maximize the impact of community initiatives
Our take
Every company and organisation acquires a certain amount of data, data analysis is imperative to the growth and understanding of institutions to forecast where their success lies. Exasol is the world’s fastest data and analytics database, it also provides companies with insights and know-how of what to do with the data it retrieves.
The global data analytics market is expected to reach around USD 346.33 billion by 2030. Exasol sits in a very over saturated but sought after market and the “Exasol Data Analytics Engine” now boasts impressive customers such as Adidas, Olympus and Dell.
2023-appointed CEO Joerg Tewes has 30 years of experience bringing innovative products to market and driving growth in the US and Europe. A long standing company like this can benefit from a fresh perspective from time to time and it will likely create exciting opportunities whilst maintaining its scale and growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company values
- Live Customer Centricity - We embody this value by dedication to understanding our internal and external customers deeply, anticipating their requirements, and continuously striving to exceed their expectations. We foster a culture where the customer’s voice is heard and integrated into decision-making processes, ensuring that all actions align with delivering exceptional value to our customers.
- Build trust - We engage in active listening, communicate honestly, and demonstrate respect for each other. We evaluate ourselves honestly, even when it involves discomfort or embarrassment. We set high standards and continuously strive to maintain them. We recognize each other’s contributions and give merit when due.
- Deliver results - We believe in setting clear objectives, executing with precision, and consistently producing meaningful results. This value reflects our dedication to not only meeting but exceeding expectations by aiming high to raise standards through effective planning, excellence in execution, and documentation to ensure sustainability.
- Take ownership - We exhibit ownership mentality, prioritizing long-term objectives over short-term gains. We act in the best interests of the entire organization, transcending our own team’s boundaries. We are responsible, take initiative, accept new challenges and are resourceful in all aspects of our work. Be a “mini-CEO” of your desk and beyond.
- Love to grow - We cultivate a mindset of continuous personal and business growth. We strive to be perpetual learners, dedicated to self-improvement and embracing a growth mindset. We stay curious about uncharted opportunities and take proactive steps to explore them.
- Embrace DEI (Diversity, Equity and Inclusion) - We embrace and celebrate the unique backgrounds and perspectives of every individual. We strive to create an environment where all voices are valued, and barriers are broken. We commit to fostering equality, recognizing biases, and embracing the power of differences as a crucial source of success and value. Together, we build a culture where everyone can thrive, embracing who they are, bound only by a common commitment to our company values and goals.
Company HQ
Altstadt - Sankt Lorenz, Nürnberg, Germany
Articles
Leadership
Joerg Tewes
(CEO)Spent the first 12 years of their career at data management software company Poet Holdings. Worked as a General Manager for Amazon Glow before being appointed CEO of Exasol.
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