Customer Support Manager, instagrid
West Coast US
$55-70k
Office located in Albany, NY
Portable renewable power solutions
Be an early applicant
Portable renewable power solutions
101-200 employees
Be an early applicant
$55-70k
Office located in Albany, NY
101-200 employees
Company mission
Instagrid's mission is to provide clean mobile power for the off-grid economy to power their work in a sustainable way.
Role
Who you are
- You have a bachelor's degree in business administration or a comparable qualification
- You bring 3+ years of experience in this or a similar position, demonstrating the ability to swiftly address customer concerns and adeptly navigate challenges
- You exhibit strong analytical skills, and demonstrate excellent problem-solving skills
- You have in-depth knowledge and understanding of technical products and are happy to share this knowledge with your colleagues
- You have excellent spoken and written communication skills in English and Spanish
- Ideally, you bring some knowledge of CRM systems (e.g., Zendesk, Salesforce)
- You have clean and valid driver's license
What the job involves
- Join us as a Customer Support Manager, where you will look after your customers and develop your business relationships
- Your role involves implementing Instagrid customer support processes in the USA, developing new procedures to meet customer expectations, and serving as a key contact for both internal and external inquiries
- At all times, the customer is at the center of your activities, and you contribute to the development of the world’s most innovative battery technology company
- Respond to customer inquiries and provide assistance in a timely and professional manner
- Tracking needs, challenges, and project status through regular communication with your customers
- Proactively engaging customers, introducing new products, and identifying opportunities to foster sustainable relationships
- Develop and maintain a knowledge base of customer issues and resolutions to quickly resolve and mitigate any issues
- Applying your expertise to develop and implement customer support processes that increase customer satisfaction
- Serving as the go-to person for customer queries thanks to your extensive experience in the industry
- Identify trends in customer inquiries and provide feedback on behalf of team customer support to product and development teams to improve products and services
- Taking care of return management and following up on repairs
- Ensuring our goods are delivered to our customers
- Serving our customers' needs and handling all communication regarding order processing
Our take
Combustion engines and generators are still the most common way of sourcing off-grid electricity, for example on construction sites or at events. They are, however, highly polluting - and logistically difficult to manage. instragrid are hoping to change that, with their award-winning portable 230V batteries.
The idea is to provide an energy supply that is more portable than generators for the purposes of independent and mobile users, but also one that is free of noise and direct emissions. It’s not a new idea, though. Big-name electrical manufacturers like Bosch and Hyundai have had similar products on the market for a long time - and instragrid does not, currently, seem able to compete on cost.
The key differentiation is that instragrid offer the option of charging your battery with renewable power. This may prove the crucial edge in the competition. Certainly it will have helped instragrid secure the substantial funding they’ve won over recent years, thanks to the booming interest in sustainable tech. Most crucially for instragrid, there’s increasing pressure to switch to renewables across all industries, especially in Europe and the US - and these markets are where instragrid is planning to take its next steps.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jan 2024
$95m
SERIES C
Feb 2022
$31.8m
SERIES B
Total funding: $137.2m
Company benefits
- Flexible work schedules
- Remote work options
- Healthy snacks
- Commuting subsidies
- Social gatherings
- Skill development
- State of the art IT-equipment
- Parental leave
- Health insurance
- Ergonomic workplace
- Free beverages
- Future Bens membership
- Urban Sports Club membership
Company values
- We’re here to challenge the status quo and make a positive impact in the world – from cutting down local air pollution and fighting climate change to helping create a better and safer working environment for people.
- We’re mission-driven, passionate and deeply believe in what we do.
Company HQ
Ludwigsburg, Ludwigsburg, Germany
Articles
Leadership
Andreas Sedlmayr
(Co-CEO)Previously a Senior Manager at Bosch with a PhD in Material Sciences from the Karlsruhe Institute of Technology.
Sebastian Berning
(Co-CEO)Received a Diploma in Physics from the Darmstadt University of Technology, before moving on to work as the Engineering Manager for Energy Storage Solutions, and then the Senior Manager for Power Tools, at Bosch.
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