Community & Cohorts Manager, Searchable

• 2+ years running live programs, cohorts, or online education operations
• Strong organisational skills with a focus on systems and process-building
• Experience managing multiple work streams simultaneously without dropping tasks
• Comfortable with learning management platforms, Zoom, Slack, and project management tools
• Excellent written and verbal communication, you'll be communicating daily in community channels
• Self-starter who sees what needs doing and does it proactively

Desirable

• As Community & Cohorts Manager, you'll own the operational delivery of Searchable's cohorts
• This is not a passive coordination role. It's a hands-on operations position focused on making sure nothing slips, owning execution end-to-end and ensuring every participant has an exceptional experience across three simultaneous tracks
• You'll work closely with the founders, instructors, and team as Searchable scales cohorts from our fastest-growing revenue stream into a scalable program serving thousands of companies annually
• Cohorts have helped hundreds of companies master AI search, and we're scaling rapidly
• Program operations
• Set up and manage Circle workspaces, Zoom sessions, and Slack communities for 3 tracks per quarter
• Upload weekly module videos, workshop recordings, and resources across all tracks
• Coordinate with instructors on schedules, content, and participant questions
• Troubleshoot issues and ensure smooth delivery during live sessions
• Community & engagement
• Run daily community management across Slack channels and Circle discussions
• Track participant engagement and proactively reach out to inactive members
• Celebrate wins, share highlights, and foster peer connections
• Respond to participant questions and escalate issues as needed
• Systems & reporting
• Build processes to scale cohort delivery efficiently
• Track key metrics: enrollment, attendance, completion rates, satisfaction scores
• Collect testimonials, run surveys, and gather participant success stories
• Report on program health and identify improvement opportunities
• Proactively stay up to date with Circle and other key platforms, regularly exploring new features and best practices to ensure we are using our tools to their fullest potential and continuously improving how we support the community
• Cross-functional collaboration
• Work closely with instructors to ensure content is delivered on time
• Partner with marketing to share participant wins and update landing pages with results
• Coordinate with design/video teams on workspace setup and welcome videos
• Help position cohorts as a key revenue driver through exceptional delivery