Care Operations Associate, KareHero
£32-35k
More information about location
1+ day a week in office
Multi-award winning health-tech care concierge solution for adult family caregivers
Job no longer available
Multi-award winning health-tech care concierge solution for adult family caregivers
1-20 employees
Job no longer available
£32-35k
More information about location
1+ day a week in office
1-20 employees
Company mission
We help employers retain great talent by simplifying access to adult care for employees and their families.
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Company mission
We help employers retain great talent by simplifying access to adult care for employees and their families.
66% female employees
Our take
With almost 3 million people between 16-64 off work due to long-term sickness, and 1 in 5 people over 65, the UK workforce now supports more adult dependents than child dependents. 7 million working adults are today juggling work and care for a loved one, 87% of whom feel the toll on their mental health. Only 20% of employers are aware of caregiving employees within their workforce and women are 4x more likely to quit their jobs for caregiving duties.
KareHero is setting out to change this by providing end-to-end care solutions to caregivers, in turn helping employers attract and retain staff. Founded in late 2022, KareHero is a fast-growing company, that now supports more than one million families. Their clients include several FTSE100 companies as an employee benefit and customer benefit solution.
They are in the early stages of building their KareHero App that provides users with chat support, training, on-demand resources as well as other features. As the first complete adult-care solution in the UK for all the legal, financial and care needs of a family, KareHero is well on its way to making a positive impact on the lives of carers
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Generous EMI stock option plan
- The best IT equipment for the job - we know how important it is to have the right set-up
- Working with world-class tech and business operators who are also experienced, career mentors
- A generous holiday allowance of 34 days each year (incl bank holidays and your birthday! An additional one week paid carers leave is also available to those who look after an adult loved one
- 30 day Nomad working benefit
- Flexibility - we work from home, helping you fit your work around your life
Company values
- Caring: We are Family Caregivers building a company for family caregivers. We are here to co-create our company with empathy for each other, for the good of our mission. We are inclusive and care about our work and each other. We all understand that we will get there quicker together and better if we are happy
- Mission-Driven: If it doesn't help caregivers, we don't do it
- Outcome-Focused: We are always thinking, 'How does this help our mission and our company objectives?' We prefer outcomes over output
- Customer-Centric: We share the responsibility of building and maintaining an understanding of caregiver needs, pains, and what they need to get done. We always start with the caregiver
- Practical: We love to dream, to think, to ideate, but what we love most of all is seeing measurable positive impacts for working caregivers
Leadership
Stephanie Leung
(Co-Founder)Zero-ego award-winning People Manager! Former Uber EMEA leadership, 2nd-time startup founder/founding team. Experienced COO, CEO with global experience (US, Europe & Asia). Ex Goldman and Monitor.
People progressing
2nd-time founder/founding team leader. Former A&E doctor. Previous healthtech startup scaled to 100+ employees. Strengths: building teams and tackling hard problems with technology.
Experienced startup leader and previously led one of the most successful care businesses in Scotland. In charge of marketplace business.
Diversity, Equity & Inclusion at KareHero
Stephanie Leung (Co-founder & CEO, former DEI Co-chair at Uber)
- KareHero is a mission driven caring company, founded on the core principles of empathy for those who need support. As such, we believe people matter, no matter what your background is or where you come from! We represent multiple forms of diversity, across gender, race, sexuality, and class, so we know first hand why DEI matters. We have also spent large portions of our career pushing for DEI where it matters. We're committed to fostering an environment where everyone is valued and respected, and feels a sense of belonging across — not in spite of — our unique identities.
- Knowing this, we work to ensure KareHero is a harassment-free learning environment for everyone, regardless of: Gender, Gender identity Gender expression, Age, Sexual orientation, Disability, Physical appearance, Body size, Race, Ethnicity, Native language, Religion, or lack thereof, Class, Neurodiversity, Mental Health
- We aim to create an environment where KareHero team members actively create a welcoming and inclusive environment and a culture of inclusivity every day, from what we do and how we operate.
- We recognise that we can only realise our inclusion and equity goals and commitments by explicitly addressing systems of prejudice and exclusion. In order to create a truly inclusive and equitable environment, we want all members to feel comfortable at work. This means, as leaders, we acknowledge, confront, and deal with any experiences of inequality promptly if any experiences like this should happen.
- As early team members at KareHero, we welcome all members who practice self-awareness and are socially responsible in intersectional issues of diversity, equity, and inclusion
- We will conduct DEI training for all employees, and commit to being an organisation that represents the diversity you see every day. To this end, we aim to be a tech company that has as strong a gender balance as possible, along with true representation from all diverse backgrounds
Endorsements
All
Opportunities to learn (2)
Meaningful work (1)
Nice people (1)
My opinions are valued (1)
Supportive management (1)
Great work is recognised (1)
Innovative product (1)
Inspiring mission (1)
When I joined I soon realised there was a range of technologies in use. Some I knew well and some I had no experience with what so ever. They have been very patient and supportive with me as I've learnt as I worked. There was no problem in them supporting me to get the time and resources I've needed to learn the new technologies.
Software Engineering
Opportunities to learn
Jul 2023
Everyone I have met at KareHero are lovely people. There are no big egos here and everyone seems to want to help each other to accomplish the company mission. They even dedicated time for us all to get to know each person's boundaries and how to get the best out of each other. I feel comfortable talking to anyone at any level of the company.
Software Engineering
Nice people
Jul 2023
I've seen direct changes to our processes based on feedback I have given in a 1 to 1 or a all-hands meeting. Regardless of who you are in the company, i feel like KareHero really provides cool platforms for getting your opinions across and addressed.
Software Engineering
My opinions are valued
Jul 2023
Great cross-functional team work, aligning with all areas of work to provide the most value to our customers. This enables room to learn about all aspects of the business.
Product
Opportunities to learn
Jul 2023
We are working towards a very meaningful goal which will have a strong positive impact on people, making coming to work full-filling and rewarding.
Product
Meaningful work
Jul 2023
We are innovation driven, working to provide solutions to problems that have not been tackled on a large scale. Therefore the chance to work on something which comes as such as a pleasant surprise to people is very motivating.
Product
Innovative product
Jul 2023
Management really care about how you are, not just workload wise, but personally. They care that you're mentally ok and offer constant support. It's a very psychologically safe environment, with the whole team supporting each other.
Operations & Strategy
Supportive management
Jul 2023
A culture of supportive feedback and celebrating work successes has been truly embedded into the company which creates a brilliant working environment. It's incredibly fulfilling to know hard work is recognised.
Operations & Strategy
Great work is recognised
Jul 2023
Everything we do is geared towards the goal of helping people care for their loved ones. It's really refreshing to be involved in a company that has a truly worthwhile mission and not just trying to make money for monies sake!
Operations & Strategy
Inspiring mission
Jul 2023
