Content Designer, Modus Create

• 4–7 years in Content Design / UX Writing for consumer digital products
• Shipped mobile apps (iOS and/or Android) at scale
• Experience with commerce, loyalty, fintech, or data-heavy products preferred
• Strong microcopy, UX writing, and content systems thinking
• Ability to explain complex value simply and credibly
• Comfort designing for edge cases, empty states, and failure modes
• Accessibility-aware (WCAG-informed language and patterns)

Desirable

• Modus Create is looking for a Content Designer to join an exciting, fast-moving mobile product engagement with a leading digital retail savings platform focused on loyalty, discovery, and AI-assisted shopping experiences
• This project centers on building a net-new, loyalty-driven mobile app designed to earn trust earlier in the shopping journey, drive repeat behavior, and support confident, AI-assisted decision-making ahead of a critical Q4 window
• In this role, you’ll be an embedded member of a modern, cross-functional product team, partnering closely with product, experience design, and engineering to shape how value is communicated throughout the app
• You’ll ensure complex mechanics—such as cash back, deal stacking, loyalty progress, and AI recommendations—are clear, credible, and immediately understandable in moments that matter
• This is not a marketing or copy-only role
• It’s a product delivery role where content is treated as a core part of the experience and directly tied to engagement, conversion, and retention outcomes
• Own content across core mobile experiences including onboarding, loyalty wallet, discovery feeds, agentic search/chat, and in-app browser guidance
• Design content as a system: scalable patterns, microcopy, and guidance—not one-off strings
• Translate complex mechanics into clear, user-centric language
• Partner closely with Product, Design, and Engineering in weekly decision loops and delivery sprints
• Collaborate in Figma and contribute to shared design systems
• Support experimentation by defining testable content hypotheses tied to engagement, conversion, and retention
• How Success Is Measured:
• Users understand the app’s value within the first minute
• Loyalty progress and rewards are consistently clear and motivating
• Reduced friction in high-intent moments (search → decision → purchase)
• Measurable improvements in registration completion, repeat engagement, and retention