Senior Software Engineer, Gorgias

Python

CA$172-190.1k

+ Equity of 0.018% – 0.023%

React
Kubernetes
Python
Kafka
Node.js
Postgres
RabbitMQ
Flask
Celery
REST API
Senior and Expert level
Toronto

More information about location

2 days a week in office

Gorgias

eCommerce customer support helpdesk

Open for applications

Gorgias

eCommerce customer support helpdesk

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Open for applications

CA$172-190.1k

+ Equity of 0.018% – 0.023%

React
Kubernetes
Python
Kafka
Node.js
Postgres
RabbitMQ
Flask
Celery
REST API
Senior and Expert level
Toronto

More information about location

2 days a week in office

201-500 employees

B2BInternal toolsCustomer serviceSaaS

Company mission

We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.

Role

Who you are

  • 6-7+ years of experience working as a Software Engineer
  • 4+ years working with Node.js / Python
  • 4+ years working with REST APIs and web services
  • Experience with Event Sourcing and data streaming technologies
  • Picky about code performance and reliability
  • Experience with high traffic and scaling relational databases
  • Team player

Desirable

  • 5+ years working with React / Flask / Celery
  • Experience with Kafka, RabbitMQ, Pub/Sub, or similar technologies
  • Knowledgeable about Kubernetes
  • Experience with PostgreSQL and data modeling
  • Previous SaaS experience
  • Previous startup experience

What the job involves

  • The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias
  • Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps:
  • Messaging apps: apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall
  • Ecommerce apps: apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2
  • Develop new APIs and maintain existing ones, to integrate Gorgias with third-party services and allow other companies to easily do the same
  • Maintain and extend the Email features and integrations of Gorgias
  • Maintain existing Social and Ecommerce Apps
  • Develop new features for existing and new Apps
  • Work closely with Teams in charge of the other Gorgias products (Phone, Automate, Convert) to help them integrate their features into Gorgias Apps
  • Support our customers directly with issues on the Team’s domain once every 6 weeks

Our take

With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.

Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.

Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.

Kirsty headshot

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Some candidates hear
back within 2 weeks

19% employee growth in 12 months

Company

Funding (last 2 of 7 rounds)

May 2024

$29m

SERIES C

Aug 2022

$30m

SERIES C

Total funding: $101.4m

Company benefits

  • 60th and above percentile in compensation
  • Health coverage
  • Generous Equity Package
  • Company Offsites
  • Ergonomic setup at your service + 700$ for your home workstation
  • 16-week parental leave, including maternity, paternity, and adoption leave
  • Daily catered lunch
  • 5 Weeks of Vacation
  • Retirement Benefits
  • Fully Stocked Kitchen
  • 3 weeks of Paid Sick Leave
  • $2,000 learning/professional development stipend

Company values

  • Maximise your impact
  • Customer first
  • Be 100% honest
  • Strive for excellence
  • Take EXTREME ownership

Company HQ

Yerba Buena, San Francisco, CA

Leadership

Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.

Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.

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