Senior Software Engineer, Gorgias

• 6-7+ years of experience working as a Software Engineer
• 4+ years working with Node.js / Python
• 4+ years working with REST APIs and web services
• Experience with Event Sourcing and data streaming technologies
• Picky about code performance and reliability
• Experience with high traffic and scaling relational databases
• Team player

Desirable

• The Apps Team is responsible for creating and maintaining Native Apps between external services and Gorgias, as well as enabling others to create apps in Gorgias
• Apps are the connecting piece between Gorgias and the rest of the ecosystem: through them, support tickets are created and answered, customer data is ingested, actions on external services are executed. There are two main types of apps:
• Messaging apps: apps which allow users to send and receive messages from third-party channels. Those include for example Gmail, Facebook Messenger, or Aircall
• Ecommerce apps: apps which allow users to have more data about customers contacting them and to execute actions for those customers. Those include for example Shopify, Recharge, or Magento 2
• Develop new APIs and maintain existing ones, to integrate Gorgias with third-party services and allow other companies to easily do the same
• Maintain and extend the Email features and integrations of Gorgias
• Maintain existing Social and Ecommerce Apps
• Develop new features for existing and new Apps
• Work closely with Teams in charge of the other Gorgias products (Phone, Automate, Convert) to help them integrate their features into Gorgias Apps
• Support our customers directly with issues on the Team’s domain once every 6 weeks