Senior Software Engineer, Gorgias
Python
CA$172-190.1k
+ Equity of 0.018% – 0.023%
More information about location
2 days a week in office
eCommerce customer support helpdesk
Open for applications
eCommerce customer support helpdesk
201-500 employees
Open for applications
CA$172-190.1k
+ Equity of 0.018% – 0.023%
More information about location
2 days a week in office
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Jump to section
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Benefits
- Ergonomic setup at your service + 700$ for your home workstation
- $2,000 learning/professional development stipend
- Health coverage
- Retirement Benefits
- Company Offsites
- Generous Equity Package
- 60th and above percentile in compensation
- Daily catered lunch
- 3 weeks of Paid Sick Leave
- 16-week parental leave, including maternity, paternity, and adoption leave
- 5 Weeks of Vacation
- Fully Stocked Kitchen
Company values
- Maximise your impact
- Customer first
- Be 100% honest
- Strive for excellence
- Take EXTREME ownership
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
This company has top investors
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Articles
Jobs (25)
Software Engineering
Marketing
People, HR, Recruitment
Operations & Strategy
Finance, Legal & Compliance
Design
Sales & Account Management