Technical Business Analyst, ZigZag Global
9 Month Fixed Term Contract, Maternity Cover
More information about location
Product returns management portal
Be an early applicant
Product returns management portal
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
ZigZag’s mission is to reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
Role
Who you are
- We are in search of a Business Analyst who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions
- Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued
- Strong hands-on experience working with REST APIs
- Strong understanding of working with API testing tools
- Experience in Business / Systems Analysis or Quality Assurance
- Proven experience in requirement elicitation
- Strong analytical and problem-solving skills
- Strong written and verbal communication skills including technical writing skills
- Strong attention to detail and ability to work independently
- Experience writing SQL queries
- Understanding of SDLC
- Experience with ecommerce and/or logistics SaaS solutions
- Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment
- Strategic Thinking: Apply a "Grown-up Mindset" by approaching tasks with a strategic perspective, making well-informed decisions that contribute to the overall success of the team and the organization
- Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles
- Empathy and Compassion: Cultivate a Human Heart by displaying empathy and compassion, fostering positive relationships with team members and customers alike
- Balanced Living with Live Hard, Work Hard: Strive for a balance between a vibrant life outside of work and dedication to professional responsibilities, embodying the ethos of "Live Hard. Work Hard."
What the job involves
- Type of employment: 9 month fixed term contract (Maternity cover)
- The product team plays a vital role in requirement elicitation to gain a clear understanding of stakeholder needs and subsequent prioritisation of those needs
- Team members bridge the gap between the stakeholders and the scrum team, assisting with the development of valuable features which meets the needs of the stakeholders and the wider business
- The team comprises of Product Owners, Business Analysts, and a Product Trainer all of whom work collaboratively with one another and especially with business users from other departments in the company
- Working alongside a dedicated integration scrum team in the delivery of multiple integrations
- Assist the Product Owner with requirement elicitation and stakeholder expectation management
- Working with internal and external REST APIs to provide the development team with sample API requests and responses
- Collaborate with the Product Owner and the scrum team in the successful and timely development of integrations which meet the stakeholders’ requirements
- Develop a strong relationship with partners, working with them to optimise and enhance our integrations
- Identify and analyse business needs and goals
- Help design, document, and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to product team
- Continuously monitor and evaluate the effectiveness of implemented solutions
- Lead refinement session with the team
- Participate in Agile ceremonies with the scrum team
Our take
ZigZag Global provides retailers with a branded returns management portal, allowing them to quickly build customer friendly returns solutions without having to invest heavily in in-house engineering.
Today, around 15% of items are returned by customers across physical retail and e-commerce. Indeed, around 40% of all e-commerce-purchased products are sent back. This creates pressure for retailers to manage the reverse logistics efficiently to maintain customer loyalty, as well as to maximise the value of their goods through restocking.
ZigZag Global has built out an impressive customer list since its 2015 foundation, serving the likes of Dorothy Perkins, Oakley, and Selfridges & Co. However, after being acquired by NYSE-listed tax free shopping leaders Global Blue and given access to its merchant network, another period of rapid growth looks likely.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.1m
Company benefits
- Flexible remote/hybrid working options - depending on location
- 24 days holiday + bank holidays
- Pension plan
- Flexible working hours – so that you can balance your work life with your private life
- 10% learning and development time
- Paid for travel opportunities across European locations - occasional
- Access to L&D courses (e.g. Linkedln learning) and conferences
Company HQ
Holborn, London, UK
Articles
Leadership
Al Gerrie
(CEO)Is also a Non Executive Director at We Are Pentagon and XCom Ltd, both ecommerce growth service provider. Was previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was Ecommerce Multi Channel Manager at Office Shoes.
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