Operations Director, Acquired
Payments & banking solutions
Open for applications
Payments & banking solutions
21-100 employees
Open for applications
21-100 employees
Company mission
Acquired.com's mission is to help businesses overcome the many challenges faced when processing, collecting and remitting payments by continuously innovating and building customer-led solutions.
Role
Who you are
- Min 10+ years of experience in Operational leadership roles, with P&L responsibility within B2B Digital Payments / SaaS / Fintech or other relevant sectors
- Exceptional people leadership skills, with proven experience building fast growing teams, developing brilliant people and managing 10+ people across multiple functional teams
- Strong commercial acumen, with the ability to both identify revenue opportunities and implement effective operating structures to execute against them
- Experience driving business and operational transformation, with the ability to find inefficiencies, develop new processes and effectively embed change across multiple levels of an organisation
- Highly driven, with infectious energy and the strength of personality to drive high standards across the organisation
- Structured, analytical and deliberate approach to your work, with the ability to quickly diagnose problems and evaluate opportunities in a concise, balanced manner
- Clear and direct communicator, with the ability to effectively convey key messages both verbally and in writing
- You are a proactive driver of change, comfortable working in fast changing environments and taking the initiative to build structure and execute new projects
- Excellent at presenting to technical and non-technical stakeholders
- You have a proven aptitude for learning new technologies and understanding how to utilise them in a customer-facing environment
What the job involves
- We are looking for an experienced Operations Director who can drive significant revenue growth across our existing customer base, whilst also building a culture of operational excellence and relentless execution across all of Acquired.com
- The Operations team is the beating heart of the business, so the Operations Director needs to be able to effectively lead and develop a fast growing team, with the requisite experience working within a regulated financial services environment
- The role reports to the CEO and is a key leadership position, working closely with the Executive team, to drive the right culture and behaviours throughout the business
- P&L accountability for our existing customer portfolio, responsible for significantly growing revenues and multi-product utilisation across our entire customer base
- Deliver end-to-end business transformation across the organisation, driving operational efficiencies, improving customer experiences and optimising internal ways of working
- Drive operational resilience and scalability through effective risk management, KPI management and operating structure reviews
- Lead our Strategic Account Management function, driving proactive engagement processes which retain and grow our top tier customer base. Act as senior escalation for key customers, support the team on QBRs and key business meetings, commercial negotiations, pricing and renewals
- Deliver a best-in-class customer support experience, building efficient and scalable self service capabilities alongside managing a high quality human support function
- Manage our critical service partners and suppliers, ensuring they provide reliable core services, with the commercial and operational models in place to enable us to cost efficiently grow in future
- Build out our customer onboarding function, creating a consistent and coherent end-to-end experience across all non-technical elements of the onboarding process
- Optimise core back office processes including billing and contract management
- Hire, coach and mentor a large team, building out a brilliant operations function which powers the business whilst also supporting their individual development needs
- As a Senior Executive member, drive high standards of execution and urgency across the organisation, building strong working relationships across each function
Salary benchmarks
Our take
Acquired.com makes it easier for businesses to set up, integrate and optimise payment and banking processes on their own tech stacks. The company is a part of Quint Group, which operates a number of fast growth fintech businesses globally, including Monevo and MoneyGuru.
Launched in 2016, Acquired.com has been growing quickly, winning high profile customers and partners including Rangers Football Club, Barclaycard, and the Bitcoin Store. Though its core product offering seems quite similar to that of many fintech service providers, Acquired attributes its success to a human-centric, consultative approach – an increasingly rare thing in the tech space.
Perhaps one of the most impressive things about Acquired.com, or Quint Group as a whole, is how it continues to scale and expand into a number of markets across the world without any major capital investment.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
48% employee growth in 12 months
Company
Funding (1 round)
Oct 2024
$5.1m
EARLY VC
Total funding: $5.1m
Company benefits
- Saving for the future: We automatically enrol you onto our enhanced pension scheme, with a 5% employer contribution and you pay in 4% or more for the tax perks! Or just opt out if you'd prefer not to have a pension at all.
- Enhanced leave: We're a big believer in a healthy work-life balance, so everyone gets 25 days holiday, plus bank holidays to rest, relax and recharge.
- Celebrating you!: To mark your 1st , 2nd and 3rd AcquiredVersary, you’ll bag an extra 1 days’ annual leave, up to a total of 3 extra days. We also give you your birthday off!
- Family leave: Personal and family life is precious time, we offer paid enhanced maternity, paternity, adoption or shared parental leave, so you can spend special time when it matters.
- Health & Wellbeing: Health is wealth! We support your physical and mental wellbeing, with paid sick leave, Health Insurance via Bupa, Employee Assistance Programme with a 24/7 confidential advice line for health, legal & bereavement support. Life Insurance after your first year from Unum.
- Buddy credits: We believe in fostering deep connections with our colleagues and actively encourage you to take a work buddy out for lunch or dinner on us!
- Dedicated development: Feed our curiosity! We love learning new things and find creative inspiration and innovation in lots of different ways. Use your dedicated Boost Days and Boost credits to realise your potential!
- Remote working kit: We offer a remote working kit for you to optimise your home set up. We'll provide a core kit to enable you to do your best work!
- Rewards: We celebrate our successes in various ways, with our annual Company Bonus or if you're in Commercial, you'll participate in our Commercial Sales Commission Scheme. You'll also receive a tax free bonus upon your 4th, 5th+ and up to 10 years service.
Company values
- We value open and honest communication and are committed to listening to our people. Your ideas make us better.
Company HQ
Marylebone, London, UK
Articles
Leadership
Gregory Cox
(Chairman)Is the Co-founder & CEO of Quint Group, which owns Acquired.com as well as a number of other fintechs including Monevo, Infinian, Credito, and MoneyGuru.
Thy Tang
(CPO)Former US Marine. Is CTO of Quint Group as a whole, and is the Founder of software development company BitsCube, as well as school student commute safety company Treker.
Share this job
View 5 more jobs at Acquired