Professional Premier Service Representative, Ideals
More information about location
Service for secure corporate data exchange and M&A deals document workflow
Job no longer available
Service for secure corporate data exchange and M&A deals document workflow
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To create more prosperity in the world by accelerating high-stake business decisions.
Role
Who you are
- 2+ years of experience in customer service or support roles
- Previous experience working in customer service or support at a B2B company
- Extensive experience with technical or SaaS products
- Proficiency in ticketing and chat systems (e.g., Intercom, Zendesk, etc)
- High technical literacy, with strong problem-solving skills and attention to detail
- Excellent communication skills with a focus on client satisfaction and clarity
- Solid decision-making skills and a sense of responsibility
- Fluency in English
Desirable
- Fluency in Spanish, Portuguese and/or French
- Knowledge of file-sharing platforms and tools (i.e. SharePoint, GoogleDrive, DropBox)
- Knowledge of the Virtual Data Room space
- Strong Microsoft Excel skills
What the job involves
- As our global enterprise client base expands, we are looking for a Professional Premier Service Representative to join us remotely in the United States
- You will be the first member of this team in the US, playing a pivotal part in supporting and driving satisfaction for our largest enterprise customers
- We have maintained a top-rated G2 ranking for 5 years in a row by delivering exceptional client service
- You will work closely with the Business Development and Customer Success teams to elevate the experience of our products and services
- Your client-first approach and problem-solving mindset will help us grow our US client base and strengthen long-term client relationships as we scale
- Respond to client requests via chats, emails (main channels), and calls
- Collaborate with the Sales and Customer Success Teams to meet client needs
- Lead complex projects for large Enterprise clients, ensuring smooth execution and delivery
- Stay informed on products and process changes through continuous learning
- Regularly update information across support channels, reflecting technical and product changes
- Tech stack in use: Jira, HappyFox, Intercom, Aircall
Application process
- Our interview assignments simulate what it’s like to work at Ideals and the type of tasks you’ll tackle. Here are the stages of the interview process for this role:
- Screening call with the Talent Acquisition Specialist (~30 mins)
- Writing task (1-2 hours)
- Competency-based interview with the Talent Acquisition Specialist (90 mins)
- Assignment (2-4 hours) & role play interview with the Hiring Manager (60 mins)
Our take
Ideals is a business collaboration software provider that has garnered a strong reputation in the industry for its secure and efficient virtual data rooms and collaboration tools. Focused on data security, Ideals caters to businesses involved in M&A deals, critical transactions, legal proceedings, and corporate projects, offering a reliable platform for sharing and managing sensitive documents.
Embracing technological advancements, Ideals continually evolves to meet the changing demands of the business landscape, operating with a customer-centric approach. The company has fostered a loyal customer base and garnered positive user feedback. Flagship product Ideals Virtual Data Room has become a Market Leader, holding that status on software marketplace platform G2 for more than 5 years.
As the industry has evolved, the company is positioned for growth and continued success. As businesses increasingly prioritize secure and efficient collaboration solutions, Ideals' focus on data security and its reputation for reliability gives it a competitive advantage. With its dedication to adaptability, the company is poised to remain a leading choice for businesses seeking effective M&A data exchange and collaboration software.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Remote-first model with teams distributed globally
- Home office set up budget
- High-end laptop, monitor and any additional IT equipment needed
- Reimbursement of co-working space expenses
- Wellness budget for sports, yoga, mental, and other health-related activities
- Reimbursement of participation in sports competitions
- Individual Development Plan based on your career interests
- Generous budget for learning and development activities
- Professional and self-development books and subscriptions compensation
- Ideals’ support of your passion as a speaker or writer
- Internal growth and internal mobility opportunities
- Team-building offline and online events
- Budget for meetups with your local team
- Generous internal referral program
Company values
- Commitment - Idealers are all in, stepping up, and taking ownership. We follow through on our promises to both our team and our customers. We always go the extra mile, exceeding expectations and making our results truly stand out
- Excellence - We are on a relentless quest for exceptional customer experiences. Efficiency and frugality drive us to seek better outcomes. We admit mistakes, learn from them, and remain humble, seeking the right answers with help from others
- Collaboration - Our success thrives on diversity and different perspectives. Valuing uniqueness, we treat others as equals, and recognize the power of collective effort
- Trust - Being open and honest is at the heart of our interactions. As a team, we make sure information, processes, and decisions are accessible, so we actively encourage all Idealers to contribute, making transparency an all-directional collaboration
- Care - We prioritize the health and well-being of our Idealers, demonstrating empathy in every situation. Our belief in building a more prosperous, equitable, and sustainable world drives us to champion equal opportunities, fostering a caring and inclusive community
Company HQ
City of London, London, UK
Leadership
Evgeny Sergeev
(Co-Founder & Customer Experience Officer)An avid serial entrepreneur, Evgeny left the Engineering position at Microsoft in 2008 to start Ideals and has led its hypergrowth ever since. They are also a co-founder of Genesis Tech and Pragmatech.
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