+ OTE
Customer experience software
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+ OTE
21-100 employees
To personalise the buying experience.
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To personalise the buying experience.
0% employee growth in 12 months
In the past, customer messaging channels were complex and insufficient, making it difficult for companies to offer effective customer service and thereby boost revenue and customer retention.
Enter Kaisa (formerly Freespee), a cloud communication platform that confronts this issue head-on. It enhances lead management and conversion tools, filling potential revenue gaps across the sales funnel, from lead inception to final outcome. Moreover, Kaisa equips companies reliant on online-to-offline interactions with vital data insights.
Following a 2018 investment, the company embarked on a path of growth. Subsequent investments facilitated advancements in R&D, AI, product development, and an expansion of the engineering team, solidifying Freespee's commitment to innovation and customer solutions.
Freddie
Company Specialist at Welcome to the Jungle
Jul 2018
$10.8m
LATE VC
Nov 2016
$10.6m
SERIES B
Daniel Petrell
(CEO)Daniel joined Kaisa in 2010 as a VP of Sales, since then they have held a number of roles and became CEO in 2023. Previously spent over 3 years at IP-Only Telecommunications in various Directorial roles.
Niklas joined Kaisa in 2016 as a VP of Engineering and became CTO in 2018. Previously spent over 5 years at Klarna, joining as a Developer before holding various Lead/Manager roles.
Jennie Crafoord
(CFO)Jennie joined Kaisa in 2015 as a Financial Controller, they then became the Head of Finance in 2023 and CFO in 2025.
Software Engineering
Operations & Strategy
Sales & Account Management