People Operations Specialist, NewDay
New Role
2-3 days a week in office (Kings Cross, London)
Providing responsible access to digital consumer credit
Job no longer available
Providing responsible access to digital consumer credit
1001+ employees
Job no longer available
2-3 days a week in office (Kings Cross, London)
1001+ employees
Company mission
NewDay's business is focused on helping people move forward with credit. They do this through their proprietary credit decisioning capability, best-in-class customer service, and exceptional user experience.
Role
Who you are
- A positive attitude with a proactive, flexible approach
- Can prioritise and problem solve, with excellent attention to detail
- Will recognise and act upon opportunities for improvement in processes, particularly within HR systems such as Workday
- Exceptional communications skills and the ability to build strong relationships with a broad variety of stakeholders
- Excellent knowledge of the employment lifecycle
- Thrives in a fast-paced dynamic organisation with professional confidentiality and the highest levels of integrity, essential for a People team role
- Proficient in Microsoft Office, in particular Excel, Word and Powerpoint
Desirable
- Working in a financial services environment of a similar size
- Operating within a continual service improvement environment, including the use of automation
What the job involves
- A high level of service delivery to the business across the employment life cycle, ensuring SLAs are met or exceeded
- Excellent HR process advice to managers, answering confidently based on data and a good understanding of policies and procedures
- The highest standards of accuracy and data excellence, ensuring accurate records in the HR system
- Continuous improvement of our systems and processes, partnering with colleagues across the People team to further enhance our new HR system (Workday)
- Supporting ad-hoc People Team projects and initiatives
Salary benchmarks
Our take
NewDay plays an important role in the financial lives of over 5 million people in the United Kingdom. As the UK's fifth largest card issuer it provides a white label credit solution to some of Britain's largest brands, including John Lewis and Argos. It also offers credit directly to consumers under its own Newpay Buy Now, Pay Later (BNPL), Aqua credit card and Bip digital brands.
A tech-first company, NewDay leverages over 1 trillion customer data points and insights to responsibly offer credit to customers. This has given it a powerful edge against legacy issuers who rely on slower and less accurate credit bureau reports. This performance has led to it winning business away from its less agile rivals, such as the John Lewis Partnership Card contract where NewDay replaced HSBC.
Following on from its success in recent years it is focusing on further improving its product, forming a partnership with Checkout.com to process the £6 billion in payments its customers make each year. This will allow NewDay's infrastructure to scale along with the company's continued growth: something that's sure to be needed as Britain's largest brands continue to turn to NewDay to manage their credit offerings.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Glassdoor (3.9)
Trustpilot (3.7)
Company
Employee endorsements
Challenging work
"NewDay builds complex projects and it's normal to have 20 teams from variety of principals working on a new product. The collaboration is essential..."
Company benefits
- Health insurance and Dental Plan
- Pension - double matched, with up to 14% from NewDay
- Enhanced Family Leave - 26 weeks
- 26 Days holiday & option to buy
- Annual bonus
- Life Assurance
- Employee Assistance Programme
- Free Breakfast, Lunch, Coffee Bar, and Social Events
- Season Ticket Loan
- Free food boxes to go, if you're on the move or fasting
- Flu Vaccinations
- Health Tracking Booths
- Free access to the Calm app for you and your family
- Smart spending app discounts - save at over 750 retailers
- Cycle to Work Scheme
- Green Car Scheme
- Give as you Earn Scheme
- LinkedIn Learning
Company values
- Do the right thing: We're guided by our responsibility towards our customer and to each other
- Pull together: We take collective accountability. We support one another. We are stronger together
- Aspire to extraordinary: We have the courage to challenge ourselves and we aim high
- Create tomorrow: We build capability for the future. We push to experiment, adapt and change
Company HQ
London, UK
Articles
Leadership
Paul Sheriff
(CFO, not founder)CFO for NewDay since 2016. Previously Chief Financial Officer/Chief Operating Officer for Legatum in Dubai, and CFO/COO for Record plc.
John Hourican
(CEO, not founder)Irish banker and businessman, CEO of NewDay since September 2019. Formerly CEO of the Bank of Cyprus from 2013 to 2019.
Diversity, Equity & Inclusion at NewDay
Anouski Roberts (Head of Engagement and Inclusion & Diversity)
- Our flexible approach to hybrid working (we call it NewWork) is designed to help everyone find the right balance
- We provide inclusion awareness training for everyone, with regular refreshers
- Every colleague is encouraged to tell their manager if they need specific adjustments, including assistive tech and ways of working
- Everyone has access to our confidential Care Package, with links to mental health first aiders, assistance and resources to stay healthy
- We’re proud of our Inclusion Network, open to all – who host a range of events and panel discussions throughout the year
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