People Operations Specialist, NewDay
New Role
2-3 days a week in office (Kings Cross, London)
Providing responsible access to digital consumer credit
Job no longer available
Providing responsible access to digital consumer credit
1001+ employees
Job no longer available
2-3 days a week in office (Kings Cross, London)
1001+ employees
Company mission
NewDay's business is focused on helping people move forward with credit. They do this through their proprietary credit decisioning capability, best-in-class customer service, and exceptional user experience.
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Company mission
NewDay's business is focused on helping people move forward with credit. They do this through their proprietary credit decisioning capability, best-in-class customer service, and exceptional user experience.
7% employee growth in 12 months
Glassdoor (3.9)
Trustpilot (3.7)
Our take
NewDay plays an important role in the financial lives of over 5 million people in the United Kingdom. As the UK's fifth largest card issuer it provides a white label credit solution to some of Britain's largest brands, including John Lewis and Argos. It also offers credit directly to consumers under its own Newpay Buy Now, Pay Later (BNPL), Aqua credit card and Bip digital brands.
A tech-first company, NewDay leverages over 1 trillion customer data points and insights to responsibly offer credit to customers. This has given it a powerful edge against legacy issuers who rely on slower and less accurate credit bureau reports. This performance has led to it winning business away from its less agile rivals, such as the John Lewis Partnership Card contract where NewDay replaced HSBC.
Following on from its success in recent years it is focusing on further improving its product, forming a partnership with Checkout.com to process the £6 billion in payments its customers make each year. This will allow NewDay's infrastructure to scale along with the company's continued growth: something that's sure to be needed as Britain's largest brands continue to turn to NewDay to manage their credit offerings.
Freddie
Company Specialist at Welcome to the Jungle
Benefits
- Health insurance and Dental Plan
- Pension - double matched, with up to 14% from NewDay
- Enhanced Family Leave - 26 weeks
- 26 Days holiday & option to buy
- Annual bonus
- Life Assurance
- Employee Assistance Programme
- Free Breakfast, Lunch, Coffee Bar, and Social Events
- Season Ticket Loan
- Free food boxes to go, if you're on the move or fasting
- Flu Vaccinations
- Health Tracking Booths
- Free access to the Calm app for you and your family
- Smart spending app discounts - save at over 750 retailers
- Cycle to Work Scheme
- Green Car Scheme
- Give as you Earn Scheme
- LinkedIn Learning
Company values
- Do the right thing: We're guided by our responsibility towards our customer and to each other
- Pull together: We take collective accountability. We support one another. We are stronger together
- Aspire to extraordinary: We have the courage to challenge ourselves and we aim high
- Create tomorrow: We build capability for the future. We push to experiment, adapt and change
Leadership
Paul Sheriff
(CFO, not founder)CFO for NewDay since 2016. Previously Chief Financial Officer/Chief Operating Officer for Legatum in Dubai, and CFO/COO for Record plc.
John Hourican
(CEO, not founder)Irish banker and businessman, CEO of NewDay since September 2019. Formerly CEO of the Bank of Cyprus from 2013 to 2019.
Diversity, Equity & Inclusion at NewDay
Anouski Roberts (Head of Engagement and Inclusion & Diversity)
- Our flexible approach to hybrid working (we call it NewWork) is designed to help everyone find the right balance
- We provide inclusion awareness training for everyone, with regular refreshers
- Every colleague is encouraged to tell their manager if they need specific adjustments, including assistive tech and ways of working
- Everyone has access to our confidential Care Package, with links to mental health first aiders, assistance and resources to stay healthy
- We’re proud of our Inclusion Network, open to all – who host a range of events and panel discussions throughout the year
Articles
Endorsements
All
Challenging work (1)
Opportunities to learn (1)
Career progression (1)
Autonomy (1)
Meaningful work (1)
Nice people (1)
Intelligent people (1)
Open and honest communication (1)
Perks (1)
NewDay provides a large amount of opportunities to grow and learn. In product design team, we have access to Interaction Design Foundation courses; budget on conferences and trainings; we invite external training companies to facilitate various types of workshops (soft or hard skills); and as a team we organise various sessions to get inspired and/or grow from.
Design
Opportunities to learn
Jun 2023
People at NewDay are fantastic! I got to meet people in Leeds and London office and they are very nice and helpful (from people at the reception, through call centre, tech to management). I found the product design team very supportive and inspiring bursting with energy, knowledge, fun and experience to share.
Design
Nice people
Jun 2023
The area I work on involves creating great user experience for agents in the call centre creating internal tools to equip them with frictionless apps to handle their day-to-day tasks faster and efficiently. They are absolutely wonderful users who deserve the best in class solution.
Design
Meaningful work
Jun 2023
NewDay builds complex projects and it's normal to have 20 teams from variety of principals working on a new product. The collaboration is essential and the feeling after delivering the project is great!
Software Engineering
Challenging work
May 2023
NewDay did a research couple of years ago on career path and what people want to achieve. Engineers can pursue tech or managerial path or move to other teams and departments (for example from Digital to Data team). What you need to do is as simple as having a chat with your line manager.
Software Engineering
Career progression
May 2023
One of the best things at NewDay is Q&A in Townhalls where everyone can anonymously ask their questions and get a clear and honest reply. You can see the same level of honesty in all communications from technical to marketing.
Software Engineering
Open and honest communication
May 2023
Our product teams have true autonomy over how they discover, experiment and prototype ideas that they think will impact our vision and strategy. How ideas and hypothesis are tested to move from unknowns to knows is fully in the product teams remit.
Product
Autonomy
May 2023
The pension matching - I've not seen any other company contribute as highly for all product roles, regardless of experience. The office space with free food and drinks makes collaborating in the space amazing when we do want to make use of it.
Product
Perks
May 2023
Where I was before, I often felt like the smartest person in the room which meant I had nobody to learn from and had to come up with all the ideas myself. Newday isn't like that, and I continue to learn so much from the strong product and engineering colleagues we have.
Product
Intelligent people
May 2023
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