Sales Manager, Point

• Bachelor’s degree in a related field or equivalent practical experience
• 5-7 years of experience in sales management with a focus on performance management of telephonic sales
• Excellent analytical and problem-solving skills
• Experience leading complex operational and strategic initiatives is preferred
• Experience in Real Estate (Mortgage, HELOC) is preferred
• Prior experience managing remote teams and utilizing specific metrics in monitoring performance
• Decision Making - You recognize the situation to be addressed, assess multiple avenues to resolution, and collaborate with key stakeholders in identifying a path that is aligned with business outcomes and your team's priorities
• Success Metrics - Able to define and set short-term success metrics for your team and align them with long-term company goals
• Prioritization - Demonstrate sound decision-making, including the right stakeholders in setting priorities for your team. Ensure clear areas of ownership
• Conflict Resolution - You are able to resolve conflicts within your team, facilitating consensus through open dialogue. You know when to involve additional stakeholders and/or HR

• The role reports to the Head of Customer Experience
• We are looking for a Sales Manager to join our company and support our dedicated team of Account Managers
• In this role, you will play a crucial part in driving top-of-funnel sales activities by addressing daily needs and enhancing sales performance through effective goal setting, recognition, coaching, and mentoring
• As a Sales Manager, you will cultivate a culture of continuous learning by coordinating ongoing sales training sessions
• You will handle the hiring and onboarding of new Account Managers, serve as a key point of contact for cross-functional partners on sales-related initiatives, and develop and implement key sales initiatives to drive business growth
• Day-to-Day Team Support
• Review and manage team calendars daily to ensure sales coverage
• Work with Account Managers to overcome complex homeowner scenarios
• Resolve homeowner complaints
• Performance Management
• Establish monthly sales goals
• Monitor quantitative and qualitative performance by evaluating sales reports and listening to sales calls
• Provide coaching to Account Managers who do not meet performance expectations
• Conduct 1:1s and team meetings
• Sales Training
• Develop and implement monthly sales training plans
• Hiring & Onboarding
• Interview and hire new Account Managers
• Guide new Account Managers through the onboarding process
• Cross-Functional Support
• Meet with cross-functional partners regularly to provide support on sales-related initiatives
• Sales Initiatives
• Develop and implement strategies for call campaigns including establishing call volume expectations, creating scripting, establishing SLAs, etc
• Optimize new and existing sales processes to increase the ease and productivity of your team while improving the customer experience
• This role is responsible for 8 - 10 full-time direct reports

• Health Insurance: Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums
• Generous Vacation: Take time for yourself and your family when you want - Point has an unlimited vacation policy
• Continued Learning: We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys
• Family Friendly: Point will top off state applicable PFL earnings, as well as two weeks of fully paid leave to be available after exhaustion of state PFL. In addition, employees will receive 4 weeks: s of fully paid transition time. For the first consecutive four weeks after returning to work following parental leave, and following exhaustion of all other paid leave benefits, the employee may work part-time, meaning two or three days per week, and will receive 100% of regular base pay
• Work From Home Stipends: With employees working remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.remote, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office

Total funding: $145.5m

The process of purchasing a property can result in the financial position of immense debt. Home buyers often must take out bridge loans to finance their purchase whilst continuing to live at their current residence.